My recently acquired Avalon is the second Toyota I???ve bought from Scott Cooper. I messaged him over a week so the process of actually buying her was very simple. Hope she works out as well as my Corolla!
Not only was my car fixed in under 48 hours, but the customer service was amazing. Nikki (Service Rep) kept me updated every step of the way and made me feel confident that my vehicle was in good hands.
I enjoyed to experience at Love Chevy/Buick. James and Renata were most helpful, as well as every other staff member that I came in contact. Even then Juan in finance. I came from Beaufort from my purchase and would highly recommend this dealership.
This is my second time purchasing a car at JT’s Kia and Mr. James has been my salesman both times. He made my buying experience smooth, and stress free. He is very knowledgeable about the vehicles and offered wise advice that help make my choice in vehicles very easy. I appreciate his help in negotiating to get the price to where it was affordable for me. I highly recommend anyone looking for a new car to ask for George James!
Vroom rushed me thru the process of purchasing a vehicle from them. Had strict requirements of receiving payment within 48 hours. I was rushing my loan department to get my paperwork completed ahead of other customers in fear of losing the vehicle I wanted to another buyer. The loan paperwork and a check had to be overnighted to Vroom to meet their qualifications. THEN CAME TIME FOR THEM TO GET THE THINGS I NEEDED TO ME!!! I HAD TO REPEATEDLY ASK ABOUT THE ARRIVAL OF MY TRADE IN TO THEIR FACILITY (which they kept telling me for 15 days that it hadn???t reached their facility??!! Yeah right)!! THEY DRUG THEIR FEET ON SENDING THE PAYOFF OF MY TRADE IN SO LONG THAT THE 15 Day PAYOFF THEY WERE QUOTED EXPIRED AND I HAD TO PAY THE DIFFERENCE FROM MY OWN ACCOUNT!! I WAITED 26 DAYS TO RECEIVE TITLE PAPERWORK!! BUT THE PAPERWORK THEY NEEDED FROM ME HAD TO BE SENT WITHIN 2 BUSINESS DAYS!! YOU SHOULD GIVE AS GOOD AS YOU EXPECT, VROOM!! I HAD TO KEEP REQUESTING A REFUND OF THE $500 THEY CHARGED TO MY CREDIT CARD TO HOLD THE VEHICLE FOR A WEEK!!! LASTLY, the 2nd person I dealt with following the sales person was RUDE.
We bought a new 2012 Buick Lacrosse. Our salesman, Craig Willis, was very nice and knowledgeable. We had a minor problem with the remote door locks and the service dept. was very professional and fast in repairing the lock. Thanks Love Buick and staff!
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