I bought a car online, without ever seeing it in person. I've been duped before by doing that. Not this case. My salesperson, Rick H. always answered every question promptly and went over the car with me on the phone. I drove 500 miles to get the car. It was just as he said, clean and even had a full tank of gas. Very impressed with West Motors. Will buy here again Thanks.
Todd Rust does a fantastic Job! Always keeps me informed upfront as to repairs and cost as well as time frame for completion. Everyone I have dealt with at Karl Tyler goes above and beyond! The multi-point inspections as well as a nice clean vehicle are a welcome bonus. I would recommend them to anyone, and have for vehicle purchase and product support
The last time I bought a car was back in 1997, so when I finally decided to give up that vehicle, I started online. I had no idea that, when I would look at the websites of car dealerships, someone would call me within 5 minutes. When I was looking at the Prescott Brothers of Rochelle website, the phone rang. I just waited for a message on voicemail because I was not sure I wanted to talk to anyone yet. After a few minutes of chatting with my boyfriend Glenn, I decided to give Rob Jasper a call back to talk about test driving a Ford Edge. Like I said, I only planned on test driving the car.
I ended up buying the car because I totally enjoyed it, and Rob made the whole process go smoothly. I even had some uneasy thoughts about what I was getting myself into and he was always patient and understanding. Everybody there treated me with great respect so I would highly recommend anyone to shop for a car at the Prescott Brothers dealerships.
Had an amazing experience at Ray Skillman Kia--as always. From the salesman to the management team across the board amazing. Did not talk down to me, did not make me feel stupid--as some in the past have. Overall amazing. I have always dealt with Ray Skillman and will always. This is the second Kia i have had. Both have been amazing. Thank you all
I found myself in Macon, Georgia for work in the midst of Hurricane Michael. One morning I left my hotel, intent on getting to the jobsite to continue providing critical backup power for the area hospitals. As I approached my field service truck I noticed with a sunken heart that my window was broken and upon further inspection realized that all of my tools had been stolen and my truck door had also been bent whenever the thief pried it open. I was very distressed of course and after filing the police report and notifying my employer I sought out a dealership to repair my vehicle.
My truck is a Chevrolet product. I could not find a Chevy dealer close to me to drive with broken windows so when I approached the staff at Hutchinson Auto Mall and explained my situation, I was pleasantly surprised to hear they were happy to fix my vehicle. The staff at Hutchinson went above and beyond to provide excellent customer service. Not only did they source a window for my vehicle and get it installed the next business day but they treated me extremely well. I am from out of state and now just realizing My whole livelihood had just been stolen. The staff at Hutchinson assured me that they would keep my truck locked inside the dealership overnight while they waited for the window to be delivered and they secured a loaner vehicle for me for the time period they had my truck.
I was very impressed by all of the staff at Hutchinson Auto Mall and I would encourage any person to go there for their vehicle needs. I will also be getting my new vehicle there too.
Friendly people. Honest about the truck they showed me. We did not make a deal, but I appreciated their time and honesty. They were not able to give me the amount for my trade in that I was looking for.
Was looking at a used 14 Tahoe that was just Traded in. Was in Contact with Charlie . He was very helpful in returning emails . Though the price was Right and Tahoe was in Excellent Condition . I owed to much on my current Tahoe so the numbers didn't work for me. I would highly recommend this dealership and Charlie .
My lease was expiring soon so I was combing the area GM dealers while looking for my next car. Even though they were a bit of a distance for me they provided the best pricing and best customer service of any of the dealerships that I visited. My salesperson David went more out of his way to make sure I was comfortable with the car and the purchase than any salesperson that I've ever encountered. Everyone that I came in contact with at the dealership was excellent and I would highly recommend checking them out!
Exceptional customer service. Originally started with an E-mail inquiring about a car for sales. Responses were quick, professional and answered my questions. When we went there to look at the car they were very accommodating and no pressure to buy. We purchased the car we inquired about. Buying a car has never been an enjoyable experience, but this was very comfortable and pleasant!
I had my 2007 Pontiac G6-Gt retractable roof repaired and a part replaced. There was a lot of wind noise and the roof leaked when it rained. Nicole assured me that the mechanics still trained on Pontaic's. The mechanic did and excellent job. no more wind noise, water leaks and the roof locks down with out help.
Just wanted to thank Nicole and the mechanic for a job well done.
Was not used to being treated like a valued customer.
They have renewed my faith in having a good experience with sales and service.
Special shoutout to Gary Leroy ( Sales) for not wasting my time and service for treating you like they care!
I had a good experience buying my Acadia. My salesman Kevin was very helpful and showed me several cars to choose from. Pretty quick process with the paper work. They even recommended a place for us to get a bite to eat and let us use a car to get there while the sale was being processed.
Steven Freeman represent Walls Ford Extremely well. There are 2 Ford dealers within a few miles from me. I drive the extra 40 miles because Steven is a consummate professional!
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