Excellent customer service. Very satisfied with the entire process. I drove 2 and a half hours to make the purchase. They had everything ready just as they stated they would over the phone. Shawn Holub, Gabe Delgado and Matt Rose were all very helpful.
Tasha sent a prompt inquiry in response to my questions but failed to send a service record from GM on a lemon buyback that I was interested in. Not the carfax but the GM record so that I could see what kind of issue might have been involved. That car sold but they have another that I asked about and as of now I still have not heard about it.
The Service manager is always willing and ready to make the customer his first and foremost top priority. He goes above and beyond to meet the needs of well established customers such as myself. I have been a loyal car buyer from Bob Moore since 1995 and has purchased all 4 vehicles from them.
Went in to have my oil changed and tires rotated. 40 min later, I?m on my way. Completely thrilled with how quick my service was today. Not only quick, it was done correctly! Only place I go for my Enclave is, and always will be, Bob Moore Buick!!!!
Went in for a $9.99 oil change asked to change filter than wanted to charge $30 labor just for that. They did take that charge off, but guess they are just baiting you with the coupon to run up the charges. The girl at the cashier desk was very nice and called the manager because she didn't think the charges were right either!
Great experience overall! Good price, not too much pressure...wanted to sell me a car and worked for it.
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