The very best car sales experience I have ever had, and at age 70, I've purchased many cars. Darrell Robinette, the sales manager, was the first person I contacted as the car was advertised on the internet and I live in Texas. Darrell gave me very accurate and detailed information about the car and then referred me to his sales associate, Bill Francis. Bill Francis did every single thing anyone could want when it comes to a professional sales person. He stayed in touch with me and my wife, pretty much on a daily basis, as we went through the process of purchasing the car. He was always available and helped through the sometimes frustrating maze of paper work when buying a vehicle from out of state. Bill made sure all the correct forms (there are a lot of them) were filled out and when we brought them to our local DMV, there were no problems. Thanks also to Sara McGill who assisted Bill with the paperwork. We love the car we purchased from Rice Buick GMC but it's even more special because of the wonderful people that work at that dealership.
Went there to check the cause of burning smell. I had same issue before, approximately 2 months ago, and we just changed coolant stuff with $260. This time they said I need $1,100 to repair, only my question was if they could find it at first time.
They are kind but just I cannot believe 100% what they are checking.
I decided to change my vehicle instead of using over $1,000 for repair.
We purchased our 2014 Lacrosse this past November. Steve Tucker found us this car and worked with us to purchase it. He has sold us our last three cars and done an excellent job each time. He and Rice have gone above and beyond to find us the car we wanted. We are very happy with the car and their dealership, especially their salesman. He makes sure we have everything we need . It is not just a sale for him, but a commitment to their customer to give the best service possible. He does that in spades!
I purchased a Buick Enclave on Black Friday and Steve Tucker made the experience extremely pleasant. I always dread the purchase of a car but he made the process run as smoothly as possible. I felt very comfortable in the lobby and with the other employees as well. Steve really did go over and beyond with placing me in the vehicle that best suited my needs. I'm enjoying my vehicle and I will certainly return in a few years to this wonderful dealership and team!
customer service above and beyond all expectations
by Josh McNutt from Athens TN
November 20, 2014
Steve Tucker was by far the best salesman I have ever delt with. We had Xzilon coating applied to our new Terrain. Steve brought the car to our house, an hour from the dealership, with all paper work after the Xzilon was applied. Then came back a week later and got the car to take back to the dealership to have a remote start installed. He picked our new car up from my wife at her work, took it to have the work done and left her a loaner car. Then brought ours back when it was all said and done. I have NEVER had a salesman do anything even remotely close to that. They will have our business again.
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