Best experience I have ever had buying a vehicle. If you are looking for friendly, professional and no pressure salesmanship...ask for Wally. He was so informative on the vehicles and their amenities. So impressed on everything from start to finish on the purchase. Everyone was so friendly! Great experience!
Bought a used truck from Crain, salesman was honest about the deal. General manager made stuff happen that other dealers would argue about and simply not do for me. Love my truck and look forward to visiting Crain for my service and will definitely not purchase from any other dealership.
I always get my oil changed at Crain. I took my car in to Crain this past week to get my oil changed when the service representative told me that a former mechanic had put my lug nuts on too tightly so they could not come off. He offered me a courtesy vehicle (which was a brand new small SUV) to drive for a couple of days while he ordered the parts and fixed my car. I did not have to pay anything extra for this, and I got my car back at the scheduled time clean and fixed. Great service as always! What I really liked is that a former employee at Crain made a mistake and the dealership owned the mistake and took care of it for me completely. That's good customer service! I'll definitely be back.
I tried to edit/or delete my original comment but this site does not allow for this action. I'm writing this comment too update the situation. I was called first thing in the morning by the management "Tyler" at Superior GMC where they we're extremely apologetic and eager to provide satisfactory customer service, and they did just that. This seems to have been a huge communication error that led to me being frustrated by what had taken place. After speaking with Tyler I'm confident that if I would have spoken to him originally this issue would have never escalated, as he is truly someone who is determined to give good customer service. I plan on buying a new truck or SUV here in the next year or two and I will attempt to buy it from Superior GMC when the time comes, this is because of them going Beyond normal customer service expectations after what originally happened.
First visit since McLarty took over review is neutral. Previous reviews were negative and I only returned this time because I had too. Service person was good, but not sure of the name and you require one below
I was treated fairly and was able to negotiate a deal that made me happy! I will say that after my purchase, the customer service team at the dealership tried WAY TOO HARD to follow up with me on my overall satisfaction. Numerous phone calls, numerous emails, and text messages. Almost to the point of SUPER ANNOYING. 😧
Bought the truck from south Texas, there was no reason to negotiate on price since it was the cheapest within 1000 miles. Logan made purchacing easy, they even met me half way to deliver the truck. Awsome job. Will be back.
The sales person was very professional and worked very hard to meet our needs
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