Friendly helpful and great service provided information that was needed and service was very quick and efficient would recommend them
It’s already paid for itself
by DocMurf from Ellington, Ct
October 20, 2018
Very comfortable truck that gives everyone plenty of room. It rides very well. This truck demonstrated its reliability very capably while we were at dog show in Virginia. The grounds were saturated already by hurricane Florence and another storm system dumped more rain for an additional three days. It turned the fields into a slick liquid mud that left everyone around us stuck. Our truck’s 4 wheel drive system made quick work of the situation and we were mobile and able to get out. I did spend the next day with a power washer dislodging the mud caked on the underside but we did not get stuck.
Our salesman Thomas was thorough and very helpful. The staff was amazing and worked hard to meet our needs. We will definitely buy more cars here!
Great work truck, never let you down
by Sailorfarmer from Gloucester, VA
November 26, 2018
Great performance and ride for a 3/4 ton truck. Not once did it let me down. You won't believe how many friends you have when they find out you've got a truck that will carry a lot. Wish it got 30 mpg, but you can't have everything!
I worked with Jan from Carvana- she was able to explain to me the process, make sure I was comfortable with where it was at, was able to be reached and kept communication open. The pick up process went smoothly and I was able to sell my car without any glitches.
by Trent from Bismarck, nd
November 14, 2018
Interior finish is great. More power than you need. Great mpg. Looks great. Tows everything I have hooked up to it without breaking a sweat. Great overall value!
Earlier I posted a negative review for the Don Franklin Mitsubishi dealership over some issues that may have been small compared to other reviews. But my expectations were high in regards to what others had said, and small things can add up to big things in my humble opinion.
However, executive management at the dealership did reach out to me expressing interest in resolving the issues. That, in and of itself, speaks volumes and raised my over-all respect for the Don Franklin Family of Dealerships, and which resulted in an amiable solution to my frustrations. It does not negate the fact that it had to go to upper management to be resolved, but it does show their intent for customer relations to improve; and they have bent over backwards to bring resolution to the issues.
Trust is important! And without hesitation, I can now give my recommendation that you can indeed trust this dealership to satisfy your needs in purchasing and maintaining a vehicle! Missteps were made in my case, but they were taken care of. Thank you George Monticello for your patience and understanding.
Nicest truck I’ve ever owned
by Yaboi from Ogden, UT
January 7, 2019
Got the Duramax Sierra SLT crew cab with pretty much all the options, I’ve tried other trucks and currently have a 2007 Chevy Duramax and it turned me to GM from the ford and dodge diesels I’ve driven/owned in the past. Blows my mind with all the options, super comfortable and rides quite nice for a truck.
They were very nice and kept me up to date on everything! They also have very nice vehicles. Also, they have good prices. Thank you.
Best full package pickup.
by Thesheetstr from Rapid City, SD
December 16, 2018
The Duramax will never be the monster engine that the Cummins is. But, when you take into consideration the whole pickup, neither ford or dodge can come close to it. The fuel delivery is the biggest problem i have with Duramax. The suction system instead of a pressurized one is not a good choice especially when the fuel is also needed for lubrication of the pump. A leak is hard to find and will cost thousands if not found.
And they will never come close to touching the Allison transmission.
Powerful and great road manners. Towing a breeze. Head turner. Fit the whole family comfortably and great for road trips. Surefooted in the snow and diesel mileage was better than expected. Averaged 19 around town and better on the highway.
I bought this GMC Sierra 2500HD for camping. I got the extended cab so that I would have a 6 1/2 ft bed and not too long of wheel base. It is a great truck. Comfortable and pulls trailer great. Bucket seats and real console are great.
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