Was able to get scheduled when it was a convenient time for me when I arrived they already had me listed on the service screen when I pulled in work was done in a timely manner very satisfied with the service department
I worked with Jan from Carvana- she was able to explain to me the process, make sure I was comfortable with where it was at, was able to be reached and kept communication open. The pick up process went smoothly and I was able to sell my car without any glitches.
As soon as Mark learned I needed a new vehicle, he started looking for vehicles with the options I wanted. He consistently had my best interest at heart and worked diligently to get me into a new car. When I arrived Friday, the only thing I had left to do was sign. Mark had everything ready to go. When it came to Bill, he was very diligent about showing me all of the features the Encore that I wasn???t aware of. I will certainly be recommending them to everyone I know.
Thanks to Charles for going the extra mile (1 1/2hrs on the phone with our extended warranty service)...and for making sure everything was fixed in a timely manner. Also, Eric, our mechanic, for coming outside to address and fix an issue. Y'all are the best!! Our 2nd time getting repairs here. We would definitely use again and recommend. This coming from a highly qualified mechanic husband who can't work on our vehicles anymore! Also, appreciate the military discount!!!
I was looking for a specific type of car and found one there that had to be brought to the dealership. It arrived on my sales persons day off and he came in just to show it to me...on his day off. There was never any pressure the staff was straightforward with no pressure. The best care buying experience I have had.
I walked into the dealership looking for a Verano. Turns out, GM doesn't make those any more. Well I spoke with Andrew, who asked me what I was looking for and showed me what was on the lot. He didn't waste my time showing me vehicles I wasn't interested in or try to convince me to buy new. The process was easy and felt very relaxed. The only sales angle I recognized was the policy of letting you test drive overnight. But hey, at least you can take the vehicle around for a bit and actually get a feel without the salesman breathing down your neck. 4 out 5 because nothing is perfect, but Master Buick does it pretty close. Even showing up last minute to initiailize and finalize a purchase, with two kids under 6, didn't change the staff's mood.
Master Buick GMC has always treated me great. I???ve purchased 2 trucks from them & will buy more in the future! Anytime there???s an issue with my truck I???m always confident it???ll be taken care of.
Friendly, good service!! Parts if needed available. Location on Washington Road is very convenient for customers. Employees very helpful with upcoming problems. Gave me prices on tires that I will need to get soon.
* Title, other fees, and incentives are not included in this calculation, which is an estimate only. Monthly payment estimates are for illustrative purposes only and do not represent a financing offer from the seller. Other taxes may apply.
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