Todd Rust does a fantastic Job! Always keeps me informed upfront as to repairs and cost as well as time frame for completion. Everyone I have dealt with at Karl Tyler goes above and beyond! The multi-point inspections as well as a nice clean vehicle are a welcome bonus. I would recommend them to anyone, and have for vehicle purchase and product support
It’s already paid for itself
by DocMurf from Ellington, Ct
October 20, 2018
Very comfortable truck that gives everyone plenty of room. It rides very well. This truck demonstrated its reliability very capably while we were at dog show in Virginia. The grounds were saturated already by hurricane Florence and another storm system dumped more rain for an additional three days. It turned the fields into a slick liquid mud that left everyone around us stuck. Our truck’s 4 wheel drive system made quick work of the situation and we were mobile and able to get out. I did spend the next day with a power washer dislodging the mud caked on the underside but we did not get stuck.
Always an excellent experience when I stop by this dealership. On this trip I was getting a routine service and a recall taken care of. They had a big barbecue and welcomed everyone who came in to join. It was delicious and fun to visit with my fellow Chevy friends!
by Bobp from Tampa, Florida
December 25, 2018
I have the very last extended cab 2500HD 4x4 Sierra from the Fort Wayne factory before it closed. I loved it new and love it now. No issues out of the 6.0 Vortec engine or 6 speed. Will not replace it with the newer model. Fuel economy predictably poor @ 15/17, approach angle poor for off road.
I've been going to Karl Tyler for over a number of years and have never had a bad experience. Everyone I've dealt w/ service department, receptionist, even the technicians have been more than friendly. I do recommend the facility to multiple other people based off the way my husband and I have always been treated.
Tows like a big rig, drives like a Cadillac!
by Sombrero Man from Charlotte, NC
September 29, 2018
Great truck, a lot of power, drives like a dream, has a lot of room in the cab, you can fit 6 adults comfortably, gas guzzler though!
Went in looking for an oil change, and to schedule appt. for recalls on my truck. Oil change was quick, and staff were very helpful and accommodating in scheduling my appointment to fit my schedule. Always have great experience when doing anything at this dealership.
Was my first car and will probably be my last
by Mike hunt from Detroit Michigan
June 28, 2018
Very reliable tank of a truck. Has never failed on me and has continued to give perfect performance time and time again. Only wish I could have owned it sooner
Great service and Brennan is an awesome salesman. I would definitely buy from them again. Karl tyler is a great dealer
Worst costumer support
by Dctt101 from Plain City, Ohio
January 8, 2019
This is a nice truck except for a few problems 1. The paint is cheap and scratches fairly easily for the price of the truck. 2. No rear heat or a/c in crew cab 3. The worst costumer service ever. (Let me explain) I took my truck to two different dealerships for the same problem multiple times for the drivers assist warning. They replaced the sensors under the seat at least twice and now saying they need to be replaced again @ $658. I keep asking why the problem is always intermittent with no answer. I suggested they check for a short, but was looked at like I was stupid I am over my warranty by a little over 600 miles and GM says they won't help me. You be the judges
Terry was very helpful with finding the truck we were looking for. Everyone we dealt with was very friendly and helpful. Very good experience.
2017 GMC 2500HD Duramax
by Anna from Robins, Iowa
July 30, 2018
We just purchased the vehicle(used). So far, we are very pleased. It is nice to look at, inside and out. Mechanically, it runs real nice. Has quite a pick-up when you hit the gas. Mileage is awesome for a truck this size, @20 mph on the highway without towing. It has been quite a few years since we have looked at diesels and I have to say it looks like some of the typical diesel quirks I remember have been worked out.
Our visit was really relaxing and everyone was very pleasant Scott was there to help out and making sure we were really comfortable during our wait thank you y'all
The Perfect Truck
by NQSSea from Flemington, NJ
October 26, 2018
I might be biased because this is my dream truck but it's the coolest thing ever! I own a 2016 GMC Sierra SLE 2500hd and it is the bee's knee's for towing! It coming all set up for towing and it rides so smoothly! This truck effortlessly tows around my 2 - horse trailer with my two Irish Draughts in it, one of them being 17+ hands! All in all I LOVE this Truck! Thank you JJ Suk from Keller Bros for selling me this dream!
Rich is excellent he picked up my cadillac from my home and dropped it off. Because my schedule was too busy to get it in. Thankyou Rich S.
Most Reliable Truck I've ever owned
August 20, 2018
This Truck has been the most Reliable and comfortable vehicle I've ever owned. My wife and I use it like it's the family car, if we go any where she says let's take the truck. Pulling has been spot on we have a 32' bumper pull Camper and this truck handles it with no probkem. I purchased it with 6000 miles on it in 2011 and now has 10700 !!
I didn't purchase my 2016 GMC Sierra from DeMarois, but will in the future. The quality of service and care they give has been great. Very friendly and quick to respond when I have needed service.
Love the truck. Unhappy with the manufacturer
by Nick from Marysville , Ohio
March 25, 2018
I bought the diesel brand new. I could smell antifreeze in the front after a week.
The dealership could not find a problem. After 32000 miles I had a low coolant alarm. After 4 days and some help from the internet the dealer found the leak at the bottom of the radiator.
GM was generous enough to pay about $300 of a $750 bill for a problem that was there from the start. They gave me the illusion they cared and was going to give me more assistance. Nope!
GM vehicles have a problem with the radiators and the connections. I have read many strings at the truck forums regarding coolant issues. The radiator has no cap which causes it to be very hard to "burp" the system when one needs to change out a poorly engineered radiator. The last GM vehicle for me.
Great service done quickly. The Demarois staff is great and the waiting area is very nice. My truck came back nice and clean. They Evan had cookies.
Most dependable truck I' ve owned
by DL Tow Truck from Ft Worth, TX
July 23, 2018
Drives very good with a very comfortable quiet ride for a heavy duty pickup. More than enough towing capacity for a 10 thousand pound boat & trailer
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