9 am service appt that took over 1 hour 20 minutes to complete. They had to simply plug into computer port (in-cab) for engine light check. My opinion - Too long for a 5-10 minute check. After 1 hour I had to see what status was...Last oil change same, slow service...
Awesome experience. Jerry Griffis was great to work with.
by Bwanek from DealerRater.com
November 30, 2018
I was I need of a new vehicle. I called and was greeted by Tim Garrick. Tim was awesome to work with and he put us into the truck we wanted at a very great price. Soon after we purchased the vehicle we had a glitch that made the transmission shutter, (not a drivability issue). I made contact with Tim who immediately put me in touch with Jerry Griffis. Jerry was more than great to work with. He listened to my concerns and had my vehicle picked up at my work place. The vehicle was fixed in a very timely manner and dropped back off at my work. Jerry made certain that he answered all of my questions and did a follow up to make sure the truck was still running properly. I can???t say enough about how great Jerry and Tim were to work with. Thanks guys, you are a testament to how great a business White Bear Lake GMC is.
It was a great experience! I never felt pressured or that my saleswoman wasn???t interested. Great experience all around. Very quick turnaround. Will be happy to do do business again! Thank you Cheryl!
Working with Sean was great he was very informative and upfont with everything during the test drive and pulling together the financing. We did not end up purchasing the vehicle but there was never any pressure to purchase.
by Gary & Myra Smisek from Roseville, Minnesota
May 3, 2018
This review is directed on behalf of our salesman, Mr. David Middleton. From our very first visit, Dave made my wife and me feel very comfortable. We knew when we walked in, this was the van for us. Dave was very helpful in explaining all the features of this auto. There was absolutely no pressure on his part to sell us this van. We went and left a few times to think about the buying of this van. There were no phone calls made by Dave asking unnecessary questions about a potential sale. All of our communication was warm and friendly. He explained all the additional options we could have purchased in buying this van. There was no pressure on his part to push us into buying any of these add-ons. He went the extra mile to close this deal in a very warm and comfortable manner. I would recommend Dave to our friends who are looking for their future auto.
This review is directed on behalf of our salesman, Mr. Mark Middelton. From our very first visit, Mark made my wife and me feel very comfortable. We knew when we walked in, this was the van for us. Mark was very helpful in explaining all the features of this auto. There was absolutely no pressuring on his part to sell us the van. We went and left a few times to think about the buying of this van. There were no phone calls made by Mark asking unnecessary questions about a potential sale. All of our communication was warm and friendly. He explained all the additional options we could have in buying this van. There was no pressure on his part to push us into buying any of these add-ons. He went the extra mile to close this deal in a very warm and concerning manner. I would recommend Mark to our friends who are looking for their future auto.
We had a great experience buying a 2018 Acadia Denali this weekend. Luke was very knowledgeable and patient when test driving vehicles to get a feel for what we wanted. No pressure. He was totally helpful for every step of the process. We also got a thorough orientation on our new vehicle when we purchased it.
A special thank you to my Customer Specialist, Luke Hermann, he went above and beyond my expectations. His professionalism and kindness made this purchase a great experience. Of course I cannot forget to give a shout out to Adam O’Connor and Kevin Black for their assistance as well, behind the scenes. Without a great team it is impossible to have a successful business, so thank you for that experience Walser. Purchasing my GMC Sierra Denali was a great experience!
I hadn't needed to purchase a car in 9 years - so I wasn't even sure what was 'out there' or what I wanted in a vehicle. Quinn Motors provided me with excellent customer service! Meghan went above and beyond my highest expectations to help me narrow down my search and then find the vehicle I wanted. This took great patience and understanding on her part - which she definitely had. It didn't matter that they didn't have exactly the new/very slightly used vehicle in their inventory that I decided I wanted. She searched their resources until she found an SUV that 100% fit what I wanted. And it was in the price range I wanted to be in. There was never any pressure to up the amount I was willing to spend, which was a real relief for me.
Quinn is a family run business that has been in Ellsworth, WI since 1919 - they don't want to sell you a car that you will later regret buying - they are honest and upfront from the beginning to the end of your search and then purchase of the car that is right for you. I've recommended them to other people in my family and my sister (from the East Side of St. Paul, MN) had the same experience with Quinn. She purchased an older (2008) used car 2 years ago from Quinn and she is still happy with her vehicle and with the customer service she has received from Quinn since then. I give them an A+.
Down to business. Some informative. Lengthy process though. Some information was missed from the welcome package/ gone over. Staff are friendly. Fast service on some aspects
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