I have worked with car dealers in the region for over 30 years both professionally and personally and this is the first place I have EVER concluded a transaction of any kind truly satisfied (especially a service department). They have been outstanding every single time. I WILL make my next vehicle purchase here and have been advising everyone else to do the same.
Northwest Chevy has been great since they took over. Bought a 2013 from the previous owners, but when Northwest came in customer service has been top notch. I just traded in a car for a new car purchase, everything went as expected. Liz was great, and other staff appeared to care. I would highly recommend this dealership.
The employees are awesome! They worked out a price for me in the car I REALLY REALLY wanted, and that alone made me feel a lot more comfortable. I was actually praying that they were not going to tell me, "Sorry, we can't give you a better price but, we can put you in a different car." No one wants to hear that, especially if you have your heart and mind made up on specific one. The sales professional that helped me went out of his way to get me the car and knew a lot about the car I was buying. Thanks for making it fun and easy to buy a car.
What a fantastic organization. Liz has helped us get into three cars now and I just can't say enough good things about this dealership. Amazing to work with and they made sure all of our needs and wants were met. We will come back again and again when we need a new vehicle or service. You guys rock!
Pretty good buying and service experience, so far.
by baggydomer from Gig Harbor, WA
December 6, 2018
Salesperson was reliable and returned calls. He helped with setup. The buying process and meeting with the closer took a few hours. She pulled out all the stops to get me to buy the extended warranty and paint protection. I declined, then suddently everything was half price, then I declined again and got a bit deeper discount. This is frustrating and I'd prefer to be quoted a fari price with 20% markup rather than offered something for 300% cost theny get it for a decent price only because I bargained and would not get ripped off.
Service department folks were nice. The waiting area is no frills, very different from the BMW dealership, but that's ok.
Larry, our Sales rep and Sandra made this the best purchasing experience my husband has had in 30 years. He was moved by Larry's professionalism and everyone's willingness to help us go home in a new and beautiful Silverado.
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