I worked with Jan from Carvana- she was able to explain to me the process, make sure I was comfortable with where it was at, was able to be reached and kept communication open. The pick up process went smoothly and I was able to sell my car without any glitches.
First of all, as an individual who has some handicaps, I very much appreciated that their facility was more handicap friendly than any other dealership I have ever been to. Secondly, the truck that I bought for my son is awesome! He is loving his new Silverado!
I'm driving my 4th new Ford Escape purchased in the last 12 years, and all four Ford Escapes have been purchased through sales rep Dan Behmer. Dan's customer service skills are outstanding, and when I return to Whitmoyer Auto Group for my next Ford Escape, it will be because of the amazing service I receive from this dealership and especially, Dan Behmer.
After being hit and having my car totaled, I was in a really rough spot. Matt saw my tweets about the situation and reached out to me. Thanks to him and the rest of the folks at this dealership, I have a car again. Really appreciate their kindness. Matt made considerable personal effort to help me through the process leading up to my visit, and once there, Nick helped us through the financials. They all stayed past closing time to make sure I drove out of there in a new car. The only reason I'm not giving a five star is because I definitely felt some of the financial details were left unexplained or unshared. Otherwise, these guys are are great, and I do recommend them- especially if, like me, you aren't in a great financial situation and need a car fast.
bought my first car there in 1994, and I am still buying there every 2 years since. Never had a bad thing to say about this group. from the service department to the sales people. Lance, Joel, Bob all very knowledgeable about all the GM products and will speak to you like a real friend not trying to upsale everything and I am always treated with smiles. Feels like I'm at a country club with all the happy people there.
From making the phone call to secure my appointment to picking up my car once it was finished, went very well. I appreciate that Ben saw me through my appointment - scheduling through follow-up. My repairs seem to be great! Appreciate the professionalism.
Rob, Michelle and Conner were absolutely top notch with handling my vehicle purchase. Courteous and always helpful if I had any questions. I recommend the great staff at Faulkner for your next vehicle purchase.
I had a great first time car buying experience! The salesman nick Stevenson was amazing. The truck that I purchased needed several repairs to pass Maryland state inspection and Faulkner Harrisburg repaired them all!! I will be returning to this dealership in the future!
was fast, professional and repair/replacement took care of problem. Facility looks good and staff friendly.
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