Exceptional! Thank you Tim Rutherford for going above and beyond to ensure my needs were met (& exceeded) as well as finding me the best interest rate out there. If you are in the market for a used car be sure to go to Patsy Lou and ask for Tim Rutherford, I cant speak highly enough of this man.
They’re an hour and half away from my home, but the trip was well worth it. They gave me a great deal, made the process very easy and simple. Since we had gotten there late in the day we had to do the paperwork the next day but they got everything taken care of and kept me in the loop on all of it. Then they brought my new vehicle to me with all my paperwork so that I wouldn’t have to make the drive over there again. Very nice experience and took so much less time than I’ve dealt with in the past when buying other vehicles.
By chance I happened to get Bryan B. As my salesman. I couldn't have been happier with my service. Bryan kept me in the loop and informed the entire process. I was not very educated on the used car buying process but he made it easy. Personally I felt I kind of got to know who my salesperson was. I didn't feel like I was just another sale under his belt.
Bryan went above and beyond for me and I know he would do the same for others.
I can see why he was the best salesperson of the year 2 years in a row.
Randy Wise Buick is a great place to buy a used car and from my experience it is because of my salesperson.
Thank s to this dealership for the call and the explanation for my extended wait for the service on my truck. This showed me that there are auto dealers that put their customers first on their list. Thanks again Joe D.
So far it has been a great experience
My daughter has only had the car for a couple of weeks and has been very satisfied.
The true test will be the follow up and if something needs repair , I have faith that a dealer with the reputation they have will honor her car
Jason Fluery/ AlSerra Auto Plaza is a wonderful salesman. He was very patient and listened to every detail and searched until he found exactly what I was looking for. He went over and beyond to make it happen! I appreciate all the hard work and extra time he put in to get the job done! I had a ton of fun working with him!! My experience was awesome! I'm so happy with my new ride! Way to go Jason! You Rock!
I've been a couple times for service but this last time my truck was hit and it was pretty bad they took excellent care of me and it was fast extremely fast and it looks beautiful amazing both sides and back I couldn't be more impressed I would highly recommend them the people there are extremely helpful the service department in the body shop is amazing please do not let these other negative reviews affect your decision go try them for yourself
Found the vehicle I wanted online but it was at a small dealer and was concerned. I had to travel 1 hour and it was more than worth it. The sales person was very helpful describing the vehicle on the phone and when I got there it was as he said. Not pushy very friendly truly making this a win win deal. I love my truck!!
Its been a week since my purchase, and I want Scott G. to know I'm still HAPPY.
A manager sat in the car with me. He didn't judge me & explained how the lights & heat work. The finance dept. made me feel like I was hanging out with friends. Seriously, she was sharing knowledge. My credit score was embarrassing to me! The number I didn't have too worry about was the price. Al Serra gave me their best price up front!!!
Scott & the finance dept. worked within MY budget. They listened & gave me options. Now I'm riding in a pretty 2014 Chevrolet Impala. Under cost & under warranty. Did I mention it was PRETTY?
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