Every time I purchase a car here, I always get the best service. Jasmine was very knowledgable and professional. Todd is the best at Finance in the business. He does not pressure you, but informs you of your choices you can make. Quality all the way around.
I ended up not buying a car from the dealership, but the service I received from Justin and Brian was excellent. The no pressure, no nonsense approach to the buying experience is refreshing and pleasant.
If I were looking for a used car again, I would choose Echo Park first.
I came in to purchase a 2015 BMW 228i at the Colo. Springs location. Mark Riopelle and Steven Hicks helped me with the purchase. The car was in beautiful condition and the test drive with Steven confirmed I was making the right choice. The only concern was a check engine light. Their in-house tech confirmed it was a temperature sensor code. We all assumed it was a simple warranty issue (and because the car was still under warranty, no big deal). Of course, after purchasing the car, I was anxious to get it checked out and repaired. I went to my local BMW dealer where I got good news and bad news. The problem was simple: a severed wire to the sensor (probably a critter). However, that's not a warranty issue. The repair cost $350. Here's where Echo Park shined. They took full responsibility for the repair cost. That action shows real integrity, a rare commodity in the retail car business.
Came in with an idea of what I wanted and left with something completely different lol the experience was seamless and no pressure which was great. I got a fair offer for my car and am very satisfied with my new vehicle.
We were helped by Andre and Lester, both were gentlemen and worked with us quickly and fairly. We will definitely come to Lakeside first the next time we are in the market for a new to us car.
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