Our salesman (Alex) was excellent, made the process enjoyable. He was patient, knowledgeable, and pleasant throughout the whole sale. Looked at multiple vehicles and options and ended with what we wanted at a fair price.
Does anyone really read this? Lol
by Lovnicandjoe from Buffalo, NY
December 22, 2018
I originally had a 2015 terrain which was AWD and loved it. After leasing my current 2017 Terrain - which is FWD -I feel the car is tailored for a man. The finger holds on the steering wheel, for example, are sized for a man - my hand just doesn’t grip properly. My next vehicle I would like to find something that rides a little less like a “truck” and the Bluetooth has never worked properly which was used by Gavin as a selling point.
During a routine oil change and the associated once over, the technician found that the tail gate mechanism was faulty. It was replaced quickly and quite economically.
Annoying noise from plastic rear bumper on highway
by Retirement Purchaser from Memphis, Tn
November 7, 2018
Wish more attention was given to comfort of cooling and heating rear passenger seating. No rear vents in back at all. This was overlooked during my purchased but became very apparent when I was a back set rider during a hot summer day being transported home from surgery.
Amazing customer service, no hassle or pressure to buy. Will buy all future vehicles from banks!!!
At age 55 my first ever new vehicle
by Denny the old grump from Brazil, IN
October 25, 2018
I've had midsize SUV's before and I like the larger door size, cargo space, and so forth. So the Terrain seemed to be a logical model to test, and I was impressed with the test drive and bought it. After a year I've been pretty happy with it but a couple of things stand out. The back seat does not fold flat to increase cargo space and this seems to be kind of ridiculous and to spoil the whole idea. And recently I had to have the fuel pump replaced under warranty, because of using E85 fuel, which the service manager told me is not good for the fuel systems despite this being a flex-fuel vehicle. The other thing is that while I was happy with the 4-cylinder engine at first, I now wish I'd opted for the V6 as the car is kind of out of its element in highway driving. Don't get me wrong, it will get you there, but my foot is on the floor a lot more often than I'd prefer. If I trade this one off in the next few years I'll definitely opt for the V6. Overall I am very pleased with it.
I worked with Jan from Carvana- she was able to explain to me the process, make sure I was comfortable with where it was at, was able to be reached and kept communication open. The pick up process went smoothly and I was able to sell my car without any glitches.
We were treated courteously and professionally. Our sales agent, Mark, worked tirelessly to make the sales win/win for everyone. The facilities are very clean, including the entrance to the service bay. After we bought the Traverse we brought our GMC Acadia in for service and received prompt service.
Great purchase, reliable and affordable!
by Maria07 from Tampa, FL
October 19, 2018
This car is amazing! Drives smooth, has a lot of room, comfortable and is great on gas as well! The car is beautiful and I recommend 10/10!
I believe the service was excellent very fast very courteous Also very friendly they knew exactly what I needed they took care of it in the waiting room and that place is on believable and I also like the idea of having that little deli restaurant inside it was great to have a breakfast
simply the best of suv
by manuel from ca
August 26, 2018
perfect great sensation when driving it recommend it to every body who need a new car.
no comment about it. just come and have a test drive and you will understand how you feel inside of this monster
I purchased a used 2016 corvette from Banks with 2k miles. Banks said they would stand behind the car if any issues arose - turned out there was an issue and they went out of the way to take care of it. They kept their word - highly recommended.
Good Car with limited power
by Axel from Ridgedale, Mo
August 14, 2018
I liked the car very much but it has limited space in the trunk area and it had li,ited power and strained to reach a 65 MPH speed limit. The engine had to work really hard but once it reached 65, the car settled in to a nice comfortable cruise.
This service center is comparable to a high end 5 star hotel.....everyone is polite, professional and extremely accommodating....I actually look forward to receiving service for m y vehicle...waiting area is extremely comfortable....hats off to the management of Banks Chevrolet.....no one does it better!!!!!!
Perfect car for us at good price
by mlchin2 from Charlotte, MI
August 11, 2018
This car is stylish both inside and out. Very comfortable ride, great visuals on dash camera and navigation/phone screen. Bought 2017 with low miles. Only thing it could use is extra cup holders!
I was very pleased with the friendliness and helpfulness of the associates with whom I dealt. I was there for an annual inspection, I was there on-time, they were ready for me, the wait time was as told to me, and I was very pleased.
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