I dealt with Massey several years ago, Salesman David Philips helped me then. Service with Massey has been great so I came back to him for a new Rav4.
At age 55 my first ever new vehicle
by Denny the old grump from Brazil, IN
October 25, 2018
I've had midsize SUV's before and I like the larger door size, cargo space, and so forth. So the Terrain seemed to be a logical model to test, and I was impressed with the test drive and bought it. After a year I've been pretty happy with it but a couple of things stand out. The back seat does not fold flat to increase cargo space and this seems to be kind of ridiculous and to spoil the whole idea. And recently I had to have the fuel pump replaced under warranty, because of using E85 fuel, which the service manager told me is not good for the fuel systems despite this being a flex-fuel vehicle. The other thing is that while I was happy with the 4-cylinder engine at first, I now wish I'd opted for the V6 as the car is kind of out of its element in highway driving. Don't get me wrong, it will get you there, but my foot is on the floor a lot more often than I'd prefer. If I trade this one off in the next few years I'll definitely opt for the V6. Overall I am very pleased with it.
Great service department and business staff. They are very professional and helpful
Does anyone really read this? Lol
by Lovnicandjoe from Buffalo, NY
December 22, 2018
I originally had a 2015 terrain which was AWD and loved it. After leasing my current 2017 Terrain - which is FWD -I feel the car is tailored for a man. The finger holds on the steering wheel, for example, are sized for a man - my hand just doesn’t grip properly. My next vehicle I would like to find something that rides a little less like a “truck” and the Bluetooth has never worked properly which was used by Gavin as a selling point.
Karen Godwin provided friendly and professional assistance during the purchase of my Ford Expedition. I recommend her highly and would purchase future cars with her assistance. She is an asset to the sales staff.
Annoying noise from plastic rear bumper on highway
by Retirement Purchaser from Memphis, Tn
November 7, 2018
Wish more attention was given to comfort of cooling and heating rear passenger seating. No rear vents in back at all. This was overlooked during my purchased but became very apparent when I was a back set rider during a hot summer day being transported home from surgery.
by Crossroads Development Corporation from Willow Spring, NC
January 22, 2018
100% satisfied. Service department was second to none. Very satisfied.
Good Car with limited power
by Axel from Ridgedale, Mo
August 14, 2018
I liked the car very much but it has limited space in the trunk area and it had li,ited power and strained to reach a 65 MPH speed limit. The engine had to work really hard but once it reached 65, the car settled in to a nice comfortable cruise.
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