Great People. Great Car. Great Price
June 13, 2011
I recently purchased a used car from Rice Buick in Knoxville and had a wonderful experience. The salesman, David Claiborne (and the entire staff) was professional and personable. We went there to look at a 2006 Lexus RX 400h that was listed on the internet. We thought we were just going to look since it was the first one that was actually for sale that we had seen. I had spent many, many hours on the internet looking at various models and had decided on what I wanted and what I should have to pay. We had no previous experience with this dealership, so did not have much hope that a non-Lexus dealer would have a good car for us. My first inquiry was through the internet and we got a personal response back very quickly. When we arrived at the dealer we were introduced to a sales person, David Claiborne, who showed us the car and made us feel very comfortable. We were pleasantly surprised that the car seemed to be just what we wanted. We took it for a test drive! It was great. We then talked with David about price and about taking the car to the Lexus dealer to have it checked out. The next day we were able to schedule the inspection with the Lexus dealer and David came in on his day off so we could get the car for that purpose. The Lexus dealer checked it out and gave it a glowing recommendation. We returned to Rice Buick and continued our negotiations. We never felt pressured and put on the spot by David or anyone there. We feel like we got a great car at a great price and could not be more pleased with the whole experience. Like most people, we had dreaded buying a car, especially a used car. I had not wanted to buy anything for several years, but our car had been badly damaged by hail, so it was a necessity. David and the staff made our experience so pleasureable that I am writing this review so others will not hesitate to deal with the Rice Buick at anytime! Go there, buy a car, new or used. They will treat you well.