This was a nice place to buy a used car. They let me test drive the car on my own. They provided all of the information I asked for. They were reasonable when it came to negotiating the final price. My biggest critique is that when it came to doing the paperwork, they pushed pretty hard to sell several types of additional coverage. Be strong and direct with your position and they pretty quickly reduced the prices of the coverages. Overall this was generally a good experience. Also Licking County has a relatively low sale tax especially if you’re coming from Columbus. The drive is definitely worth the effort.
I had searched several dealerships and discovered that the used inventory at this dealer is far better than most. The staff and GM are all very well informed and delivered what they represented including a reasonable trade in allowance. Overall awesome experience!
The guys there were so great! Kyle was our salesman. He was polite and friendly they entire time. So easy to talk to. My child loved him. Then signing the papers we had a gentleman print out papers for my kid to sign so he felt included. Seriously such great service. We left very happy.
This was the BEST experience I have ever had purchasing a vehicle. I spoke with my salesperson, Humberto, by phone about a vehicle I was interested in. I went ahead and scheduled an appointment to stop in and check it out. When I arrived he was waiting and ready to answer all my questions. He was extremely knowledgeable and helpful. He was great to work with!! And just when I thought it couldn't get any better I worked with Casandra for the financing. She worked her magic and got me a great interest rate!! I was completely done and driving off the lot with my new vehicle in less than 2 hours!! NOW that's what I call GREAT customer service!! My family will be back :)
Getting a car repaired is never fun but Dan Tobin???s Bidy Shop made it a pleasant experience. From Brittany at the front desk to all the people in the office, the transaction was handled professionally and with courtesy. The car was delivered on time and looks like new!
The Customer Service representative I worked with in the Service Department, Steve, clearly viewed customer service as a top priority. I found him to be friendly, considerate of my time and comfort, efficient and professional. I have been having problems using my rewards account. Steve went out of his way to help me. He called someone to help me and offered information as to the email they have associated with the account.
My service advisor Drew was very cordial and respectful. He was sensitive to the cost of this major service and ensured that I got the maximum benefit of my applicable coupons. The work was completed in one morning despite the fact that one technician called off for the day, causing Drew to juggle his schedule.
I have have been more than pleased from the day I purchased my 2017 Trax Premier. This dealership has it going. Friendly, professional and the cleanest damn place I've ever stepped foot in. You know when you walk in the showroom doors that this place is top knotch.
I had specific time requirements and issues. Rob actually was listening to me and reacted promptly to my request. It was very nice to have the sales person actually hear what I had to say. I never felt like I was being left out in left field. Also the Staff, and Finance people were very personal.
* Title, other fees, and incentives are not included in this calculation, which is an estimate only. Monthly payment estimates are for illustrative purposes only and do not represent a financing offer from the seller. Other taxes may apply.
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