Buick Encore from Lambert Buick Cuyahoga Falls, Oh
by M. Russell from Elyria Ohio
November 28, 2018
The hour and a half drive in to Cuyahoga Falls to look
at/buy my Buick Encor from Lambert was completely
worth it. Top notch customer service and quick and
easy buying experience. I love my new vehicle and would
recommend Lambert Buick.
I have been looking for a specific vehicle and couldnt believe I ran across it using Cars.com. I sent an email, I was contacted rather quickly ( which I liked ) and went to the dealer to see the vehicle. It was everything I had been looking for and more, and was fairly priced. My salesman Al was awesome and went above and beyond for me. I plan on keeping this car for a while but if I were in the market for another car, I would definitely go back to Lambert Buick...and recommend them to anyone who is looking for a new/used vehicle.
by Mrs. Arvine Paschall from Strongsville Ohio 44149
November 14, 2018
Impressed with everything. Everyone was courteous and not pushy which means a lot to me at such a stressful time. Hadn't purchased a car for 13 years and everything was different on the 2018 car. Have had the Buick for 2 weeks and just beginning to feel comfortable operating and driving it. I am a dedicated GM owner.
Purchased 2 vehicles with the help of Jordan Davenport. Very friendly and helpful, making the whole experience quite enjoyable and easy. Would definitely recommend this dealership if you are on the market for a new car. Thanks again Jordan!
Went on line and found the car I wanted on a Wednesday, by Saturday morning driving home in my car. Alex at Ron Marhofer made the process so easy. He had all paperwork finished, all I had to do was walk in and sign. I would recommend anyone looking for new or used, look here first.
I actually completed a deal over text messages with Casey before I even arrived. I told him what I could spend and what I wanted for my trade and he made it work! I also added a few things to my truck and the service department was excellent. I traveled almost 50 miles to get the salesperson and service I was looking for. I had turned down offers over a 3-year period that I just could not afford until Casey did everything he could to sell me my truck. I cannot say enough about this dealership. If you can't work with Casey and the service manager, you can't work with anyone. Really genuine good guys.
Alex Chapman was our salesman.very knowledgeable, patient and kind.no pressure.overall great experience.we had several vehicles we were interested in.looked at them several times and Alex had no problem going back and forth answered All our questions and was more than willing to test drive whatever we chose.
Our salesman-Kyle Buxman, Was great He answered all our questions and did such a gread job showing and explaining everything about what ever car we were trying out. With all the great feasure of the 2018 Chevy Equinox. He is very knowegble about the differnt models. Very friendly. It was a pleasure meeting him and doing
business with him. We look forward to seeing him again.
Vroom rushed me thru the process of purchasing a vehicle from them. Had strict requirements of receiving payment within 48 hours. I was rushing my loan department to get my paperwork completed ahead of other customers in fear of losing the vehicle I wanted to another buyer. The loan paperwork and a check had to be overnighted to Vroom to meet their qualifications. THEN CAME TIME FOR THEM TO GET THE THINGS I NEEDED TO ME!!! I HAD TO REPEATEDLY ASK ABOUT THE ARRIVAL OF MY TRADE IN TO THEIR FACILITY (which they kept telling me for 15 days that it hadn???t reached their facility??!! Yeah right)!! THEY DRUG THEIR FEET ON SENDING THE PAYOFF OF MY TRADE IN SO LONG THAT THE 15 Day PAYOFF THEY WERE QUOTED EXPIRED AND I HAD TO PAY THE DIFFERENCE FROM MY OWN ACCOUNT!! I WAITED 26 DAYS TO RECEIVE TITLE PAPERWORK!! BUT THE PAPERWORK THEY NEEDED FROM ME HAD TO BE SENT WITHIN 2 BUSINESS DAYS!! YOU SHOULD GIVE AS GOOD AS YOU EXPECT, VROOM!! I HAD TO KEEP REQUESTING A REFUND OF THE $500 THEY CHARGED TO MY CREDIT CARD TO HOLD THE VEHICLE FOR A WEEK!!! LASTLY, the 2nd person I dealt with following the sales person was RUDE.
We found this car online and negotiated everything via email and phone. They sent us a detailed video. All the paperwork was prepared before we got there. Great car and price.
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