Since 2005... this particular dealership has had our family business for new vehicle needs... and they've never given less than 100% throughout the research, buying, and after sale process... Bending over backwards for their customers' needs seems to be a deeply rooted business model at their Carbondale dealership. We expect 100% from a new car dealership, and thankfully, Auffenburg of Carbondale continually goes far above our expectations....
The salesman was very nice and accommodating. We were, however, his first out-of-state buyers and he was not familiar with the legalities and necessary paperwork needed to title our new vehicle in our home state. Unfortunately, we weren’t either. We all are very knowledgeable now about the process. It did take almost two weeks to get the paperwork from the dealership though. It would have been nice to have known the evening we bought the Terrain that the certificate of origin would be delayed that long. But our salesman kept in contact with us while we waited.
Always friendly and helpful! Repairs and body work have been fast and very well done! Purchased beautiful used car from Auffenberg of Carbondale, and am very happy with my purchase! I highly recommend for any and all of your vehicle needs!
Can't say enough good about this business. First, we love the car we purchased. When it needed to be serviced, they sent a driver to our home (an hour + away) to pick it up. Then, delivered it back to us after service was completed. Sales and service departments are very easy to work with and accommodating. Will definitely go there again!!
Jesse Williams, Awesome Sales Person!!! If have the pleasure of visiting this dealership, give Mr. Jesse Williams an opportunity to bless you with his awesome customer service. We were also surprised by the integrity and character of the dealership and Mr. Jesse Williams by honoring an awesome online deal on the vehicle we were seeking. A 2011 Chevrolet Impala which we had located on Cars.com. We also travel about 75 miles and were treated exceptionally by Jesse and the dealership when it was needed to go off site to get the cash necessary to complete the transaction. My friend who actually purchased the vehicle is overly excited by this vehicle and the purchasing process provided by Jesse and the dealership.
We would like to give a shout out to the salesman Brian at Marion Chevrolet Buick car dealership for his courteous and professionalism with assisting us in finding the perfect car. He went over and beyond to show us the features and how they operate. This was a huge plus. He helped us in making the best choice for us. Thank you.
I needed a to trade a vehicle and Tim Monroe was a great help in deciding what would be best for us.
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