My wife and I went looking for a new SUV. We were met by a great sales person John Stetzer who was great. He was not pushy but very knowledgeable and really went out of his way to make sure my family was taken care of. Best car buying experience we ever had will be buy any car in the future from CarSense and will ask for John Stetzer.
Purchased a 2016 Infinity QX60 and very impressed with the quality and overall workmanship of the vehicle. Ross an exceptional sales person and made me feel at ease going through the process of this purchase. During my research of recondition titles it was difficult finding leaning institutes that would provide the necessary financing but Ross was very helpful there. I would recommend an extended warranty for peace of mind. Overall experience GREAT!!! And I plan to go back for the wife.
Vroom rushed me thru the process of purchasing a vehicle from them. Had strict requirements of receiving payment within 48 hours. I was rushing my loan department to get my paperwork completed ahead of other customers in fear of losing the vehicle I wanted to another buyer. The loan paperwork and a check had to be overnighted to Vroom to meet their qualifications. THEN CAME TIME FOR THEM TO GET THE THINGS I NEEDED TO ME!!! I HAD TO REPEATEDLY ASK ABOUT THE ARRIVAL OF MY TRADE IN TO THEIR FACILITY (which they kept telling me for 15 days that it hadn???t reached their facility??!! Yeah right)!! THEY DRUG THEIR FEET ON SENDING THE PAYOFF OF MY TRADE IN SO LONG THAT THE 15 Day PAYOFF THEY WERE QUOTED EXPIRED AND I HAD TO PAY THE DIFFERENCE FROM MY OWN ACCOUNT!! I WAITED 26 DAYS TO RECEIVE TITLE PAPERWORK!! BUT THE PAPERWORK THEY NEEDED FROM ME HAD TO BE SENT WITHIN 2 BUSINESS DAYS!! YOU SHOULD GIVE AS GOOD AS YOU EXPECT, VROOM!! I HAD TO KEEP REQUESTING A REFUND OF THE $500 THEY CHARGED TO MY CREDIT CARD TO HOLD THE VEHICLE FOR A WEEK!!! LASTLY, the 2nd person I dealt with following the sales person was RUDE.
A very pleasant and positive experience with the vroom team. We found a car we liked and it was about to ship when they did the final inspection which they found an issue with the engine. At that point they called and let me know. We picked out another vehicle went through the process of signing everything with that one and went through final inspection. Within signing for the second vehicle and having it at our house was 7 days. Everyone on the team was very responsive and quick to answer any phone calls or emais. Overall very happy and will consider vroom again in the future. One thing that would have been better was if they did the inspection before the vehicles are on the site or before the paperwork is sent out just so it doesn???t waste as much time if the vehicle doesn???t pass inspection.
I worked with Jan from Carvana- she was able to explain to me the process, make sure I was comfortable with where it was at, was able to be reached and kept communication open. The pick up process went smoothly and I was able to sell my car without any glitches.
I dealt with John Rider from Bergey's and he assisted me throughout the process, showing me alternatives at all my price points. At the end of the day I got the car I wanted at a very fair price. Great experience!!
Not your typical dealership. This family friendly dealership makes car buying stress free. We just purchased a GMC Terrain here and the process was so smooth thanks to John Rider and his team. I sent an email requesting a quote, which John promptly replied to. I spoke with him on the phone and he set up all the financing with the business manager. By the end of the day we were driving home in our new vehicle. I would highly recommend Bergey's and make sure to ask for John Rider. This was the easiest car buying experience I've ever had.
We found a car that we were very interested in online. We called Bergey's and made an appointment to see and test drive the car. When we arrived, Scott Dement had the car ready for us to see it and since we liked it, we took it for a test drive. We were also trading in a car, which Bergey's assessed our trade in while we were test driving the new car. We got a very fair deal for the trade in, the price was a good deal for the new car so we purchased the car. Scott had the car detailed again, (I think it looked great when we test drove it). The car was inspected for a full year. The entire process was very smooth. I would highly recommend Bergey's!
Everyone at the dealership was extremely helpful and personable. Sarah was fantastic in explaining the different vehicles and trims, and not to mention has a wonderful personality. John worked really hard to get me a great deal. I was offered above market value for my trade and my monthly payments are less than what I was willing to do because of John's hard work and honesty. I have already started referring friends and neighbors to this dealership.
I went in for an oil change, tire rotation and alignment. I was in and out in about an hour. I was given a fair price and able to use discounts.
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