I was hesitant at first, because I was not greeted in the parking lot. So I went inside and talked with a older gentleman, he was not pushy and seemed very nice. He was somewhat informative, he let me take the car for a test drive with no DL. I would of liked to get the price down a little more, but they di amount for it! South Beloit
We called Fil & he went above n beyond on helping us with all our questions & was so accommodating. He made our purchase a very pleasurable experience. We will highly recommend Fil to other friends n family members looking to buy a vehicle. Sincerely Teresa Lasco
Hassle free doesn't even begin to describe my experience...
by Tstouffer from DealerRater.com
November 3, 2018
This is the 2nd time I've come to Lou Bachrodt after accidents that totalled the cars I was driving. The first time was so easy and such a relief, it seemed like a no-brainer to go back under similar circumstances. I was instantly reminded why I loved them so much the last time. The salesman, Prosper, greeted me, offered me a seat and something to drink. He asked what I was looking for, took some information, and within 30 minutes we were doing a test drive. The whole process took less than a few hours. Even in the waiting, I heard service people and other sales people genuinely working to provide excellent customer service. 5 star establishment, 5 star employees.
There's no dealer I would take my Terrain for service other than Harvard Chevy. They are simply the best overall service and dealer I've ever found.
Thank you for excellent service and professionalism.
we have been very pleased with our choice of Harvard GM , from the sales experience to the service group and follow up. I can say I have never had a group of people give us the first class treatment from a car dealership like Harvard GM , I expect to make my next purchase from them.
let me start of by saying thank you to Chase Seufzer! This young man is very knowledgeable and the epitome of excellence in customer service. Chase went above and beyond he asked all the right questions and explained any and everything we didn't understand or had questions on. I'm in awe of this young mans excellence and drive to be the best at what he does. Not only was he a delight but other staff members assisting Mike Terlikowski (Management) and Travis (Finance) both went above and beyond as well to make sure my mother and I were comfortable and happy. I love my new car and once again thank you Kunes Country Chevrolet Buick GMC of Elkhorn for the great customer service ! Keep up the good work... Thanks, Kalah Johnston
We've never had such a great experience buying a new vehicle! We drove 45 miles to buy our new truck here and had such a great experience with Hank, Jeremy and the rest of the staff. Great deal and customer service!! Highly recommend!
Everyone was very knowledgeable about the Cruze when I was comparing vehicles. They were able to trade with another dealer for the color and features I wanted. I got a fair trade-in. They were very thorough going over everything when I picked up the car.
I found the truck I was looking for on the internet, stopped by the dealership very early in the morning the next day and was met by Bob even before the dealership was open for business. Bob answered all of my questions without being pushing or "typical used car salesman type". Very nice to work with someone who was interested in taking care of the customer over pushing a vehicle. The credit application with Matt, and the purchase process with Tom were just as easy. Very happy with the truck I purchased and would use this dealership for service and future purchases. Jon
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