I feel I was treated fair. They listened to what I had to say and I feel I was dealt with honestly. I did not buy the vehicle I have now from Wilkin’s but I will consider buying my next vehicle from them.I would recommend this dealership to a friend.
Loved my sales rep. Most pressure you big time to buy. She did not. She answered all my questions, but did not make me feel like I had to buy the car or else as every other dealer I visited did. For that was the main reason I purchased my car there, and I would go back in a heartbeat to get another car in the future.
Brian was great to work with no pressure to buy, Told him what i wanted and he was great at making it happen, He wants me to call if any problems so that we are happy, Paper work was quick and painless, Love my new Yukon Denali,
I posted a few weeks ago about our purchase experience being very good. Two days later, we had a strut come loose from our rear hatch, which was likely just incidental to some factory line production issue. It dented the rear roof pretty badly and messed up the sheet metal on the hatch. I emailed the dealer immediately to tell them it had happened and I would need help Monday morning first thing. The dealer President himself replied to the email over the weekend, reassured me it would be fixed, they called me right a 9 AM Monday, got me a loaner with no hassle, I swapped out cars in 5 minutes, and they fixed my Acadia so I couldn't even tell where it had happened within a week. No questions, no issues, no hassles. They were all very professional and wonderful to deal with. They went above and beyond my expectations.
This is a dealership with professional business people. I was very pleasantly surprised. My entire car buying experience went very smoothly. I am very pleased that I chose this dealership to get my Outback . Both the General Manager Greg Lewis and the sales person James Richards were exceptional.
We came in on Sunday afternoon, knowing which car we wanted to buy. Mr. Jay had us test drive the car, calmly and clearly presented various options, and had us out of the store with our new car within a few hours. The entire operation was smooth, non-loud, and very efficient.
I would like to say that after speaking directly with Scott Anderson the Sales Director for Fritzgerald I am pleased with sorting through the miscommunication that led to my unfavorable buying experience. Since talking with Scott and getting to the root of the issue I feel pleased to continue business with Fritzgerald Auto Mall.
I recently purchased my fifth car from Fitzgerald, my second from Twain Dooley. The process is always fair and easy, and the Fitz prices and their lifetime protection program are great. I was having a few issues with my previous Subaru, and Greg Lewis worked with me to get me into a new car, while Twain took care of the details of the transaction. My expectations were exceeded. I won't buy a car anywhere else.
by Kathleen & Joe Kathleen Marie Conner from Fallston, Maryland
October 31, 2018
My experience was as expected . . . dropped off car and was properly greeted, vehicle was diagnosed, I was notified and repairs were made. As usual, an inspection of the vehicle uncovered additional recommended repairs. As I do appreciate this feature of the service experience, over time I have observed that only "chargeable " repairs are discovered and recommended. For instance, (in my case) I purchased a lifetime interior protection plan with my vehicle and the drivers seat upholstery is badly stained and actually coming off the seat frame. . . no one seems to notice this, as it is covered by the Zurich interior protection plan and not chargeable to me. The "plan" claims that if they can't fix it, they'll reupholster it. One cannot miss the condition of the seat upon entering the vehicle, but I guess I'll have to point it out .
In short, I think it would be nice if the service departments would check to see if there are additional coverage plans on a vehicle, and inspect said vehicle for repairs that may be covered.
I had my 2018 GMC Sierra in for service and need to have an additional key made for the vehicle. I had inquired previously about it and was told it was in the neighborhood of $60-70 dollars. This was pricey but fine. However when checking out, I was informed it would be $131 dollars. I had to one full hour of labor to make one key. I find this outrageous and totally unacceptable. I have serious doubts that I will return for service any further. I understand they have to set up the computer to cut the new style keys, but give me a break, one hour of labor! Thanks and guess I will see you another time.
I had a wonderful experience start to finish!!! Wonderful dealership and I highly recommend this business. Very honest, efficient, fair, and friendly!! I could not be happier or more satisfied with my purchase experience!!!
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