Outstanding sales person award should go to Haley Botz . I saw one truck online and she pretty much had a deal together before I left for a 4 hour drive . She did so much work negotioting for me without even knowing if I would come buy the truck. Then when I got there I saw another truck that caught my eye , she was amazing with her attitude and went back to helping me with negotioting a fair price for us and her company . She has a way of creating a deal with out the" pushy sales pitch " because her attitude was amazing I would definitely go back and buy another vehicle from her .
The employees here go above and beyond what’s expected and go out of their way to find what’s right for you. I had the pleasure of speaking with Pascal who was super helpful and made my car searching process simple. Lancer was another employee who helped me along the way and did everything he could to make sure I would get the best deal possible. Although I did not end up purchasing a vehicle at this time, once the time comes I will definitely buy from this dealership because of the experience I had.
Mine was an expanded experience resulting in elevated staff and management involvement that demonstrated a very special team at Kirkland GMC. The extended efforts of the Kirkland GMC team from service, sales, finance to top management resulted in my great new GMC Terrain. After a sixteen year romance with my GMC Envoy I am very happy to be continuing with Kirkland GMC.
Pascal was a pleasure to do business with. Your company is so very lucky to have him working for you. He was transparent and was ethical in all his dealings with me and had outstanding follow through I will highly recommend anybody in the market do business with him.
We have purchased a new 2013 Cadilac CTS and a new 2017 Buick Envision from Brotherton over the past few years. We not only had great experiences, but we also made friends. Very honest and fair.
My Service Representative is Lindsey who is extremely professional. She set up my appointment and monitored my car throughout the service process, updating me throughout. Her excellent automotive knowledge made me feel comfortable that I brought my car to the right place. My car was taken in on time, and completed at the estimated time, including a car wash and vacuum. Thank you.
I purchased two vehicles in October. I recently went to have my tires rotated at another company only to find out that my truck and tires on it That were not rated for my truck. I contacted Brotherton The sales person that I purchased a truck from and met with sales manager . They recognize that there was a problem with the tires and replace them for me at no cost to me. I will never buy a vehicle anywhere else this company and their staff are amazing!
When I entered Brotherton Cadillac Buick, to buy my second new vehicle from them, John made me a deal that I could not pass up. He worked hard to achieve my budgetary goal. Brotherton is a quality dealership with quality staff from sales to service.
I purchased a used Subaru Outback from Brotherton. You never know exactly how good of a deal you got, but I think I did reasonably well. One thing that stuck in my mind during the negotiation was that the salesman told me they were a business that stood by their cars, something I took at the time as an eager salesman trying to close a deal. Unfortunately on the way home, I discovered that the clutch was slipping badly in 4th and 5th gear. I was sweating as I drove back to the dealership, because replacing the clutch on a Subaru is a relatively expensive task. Much to my relief, Brotherton took care of the problem on their own dime, something I'm sure a shadier dealer would have told me was my problem to fix. I'm taking a point off for customer service because I always had to call them for updates on the repairs despite them saying they would call, but otherwise I was very happy with the results. Brotherton had more integrity than I was expecting from a car dealer, and I would highly recommend them to anyone.
I just brought my car in for service and was treated awesome by everyone! Love my car! I bought it from Ryan Anderson, but he moved to Spokane... Sad! Miss that dude! Always happy to visit the dealership!
From start to finish, probably the best experience possible. The sales people were helpful and patient while I looked at multiple cars on the lot. I did a test drive with my salesperson who made the drive fun, it was like driving around with a buddy. He suggested, without me having to ask, that I take the car for a few hours to show my wife. Very down to earth, yet professional people that also made the buying process as fast as I could possibly have asked for. I got a great deal and it hardly seemed like I was there an hour.
I purchased a 2011 Buick Regal. Working with Joe and Tim was excellent. They were professional and very responsive to my questions throughout the process. I would recommend this team to my colleagues and friends. I love my car!
We purchased a 2015 Cadillac SRX. We are enjoying it! The quality of the service we received was impeccable. Alan Kidd treated us kindly and with the utmost respect. We received absolutely no negativity from him, nor from anyone else during our entire visit. Thank you Alan for your attention to our needs and choices! We will recommend Alan to all our friends and family. Thanks Brotherton.
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