New auto purchases can be difficult or easy, my experience was difficult. I was asking for as price match of an offer I received at another dealership nut the wrong color. They fumbled around, stalled, and finally made an offer far from reasonable. After 3 1/2 hours I went to another dealership, got my price, and completed the purchase quickly.
I purchased a used Toyota 4x4 vehicle without test driving on the freeway. After the purchase I had to drive approx. 100 miles on the freeway to get home. The steering shook a lot and the vehicle drifted to the right. The next day I called Acura and explained the problem. They were more than happy to have me return the vehicle so they could repair it. While they were making repairs I walked across the street to the Toyota dealership and found exactly what I was looking for. I asked Acura if I could cancel the contract so I could purchase the other vehicle and they were very cooperative in doing so.
I worked with Jan from Carvana- she was able to explain to me the process, make sure I was comfortable with where it was at, was able to be reached and kept communication open. The pick up process went smoothly and I was able to sell my car without any glitches.
I drive the extra 50 miles to take my vehicle to John L Sullivan because i know they will take care of my car like its their own. They pay attention to detail while other surrounding dealership rather pay attention to Turnover. John L Sullivan treats all their customers like family and have always made things right. They are my go-to for purchase and service. Thank you for always treating Me like family!!!
* Title, other fees, and incentives are not included in this calculation, which is an estimate only. Monthly payment estimates are for illustrative purposes only and do not represent a financing offer from the seller. Other taxes may apply.
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