Tasha sent a prompt inquiry in response to my questions but failed to send a service record from GM on a lemon buyback that I was interested in. Not the carfax but the GM record so that I could see what kind of issue might have been involved. That car sold but they have another that I asked about and as of now I still have not heard about it.
Couldn???t have been more pleased with dealership and with Brian Starkey, the salesman. Brian was very knowledgeable and courteous and went the extra mile for me in finding the right vehicle for me. I???m pretty hard to please but Brian made the process easy. He even took my calls on his day off to find me the right vehicle. Good person good salesman
Fantastic service department. Absolutely the ONLY dealership service department that I trust... because of John Noble period. One prime example: John keeps me informed of important upcoming maintenance but NEVER pressures me into performing recommended, but not critical, costly maintenance decisions. John is an effective and knowledgeable service adviser with excellent communication and interpersonal skills. I have written this before in previous customer feedback reviews and I will re-enforce my comments; I will continue to purchase my vehicles at John Vance Auto Group as long as John Noble is my service adviser.
My wife and I were looking for an SUV. I spoke with Jason Williamson and he was professional, very knowledgeable, and the best car sales person that I have worked with since I bought my first car almost 30 years ago!! I was able to get my wife into her dream suv and it was very affordable. I will definitely do business with Jason again in the future when I am ready to get another vehicle. Great company and great internet sales people!!!
While I did not purchase a vehicle from John Vance I did communicate with them through phone and email. They were very helpful and willing to send information on any vehicles I requested. I know they would rather have us at the lot, but even so I do not feel as if they were put out. Every question was answered promptly. They did not fill my inbox full of junk nor did they explode my phone with calls hounding me.
It was a very pleasurable experience. There was no pressure to buy. I was able to take ample time test driving the vehicle, whereas other places tend to rush you. I have no problem visiting that dealership again.
I found our Durango online and the internet department was more than willing to help us out any way possible. We live in Wichita so I was very skeptical about dealing with a dealership so far away. But, I was very impressed with the way the deal went about.
This was my first time buying a vehicle and I had a great experience. I worked with Jesse and he was very polite. I went in to this thinking I was going to spend my evening arguing with an annoying salesman and that was not the case at all. No on was pushy or rude and that was great! And I still got and awesome deal on my new car!
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