Brian was great to work with no pressure to buy, Told him what i wanted and he was great at making it happen, He wants me to call if any problems so that we are happy, Paper work was quick and painless, Love my new Yukon Denali,
I posted a few weeks ago about our purchase experience being very good. Two days later, we had a strut come loose from our rear hatch, which was likely just incidental to some factory line production issue. It dented the rear roof pretty badly and messed up the sheet metal on the hatch. I emailed the dealer immediately to tell them it had happened and I would need help Monday morning first thing. The dealer President himself replied to the email over the weekend, reassured me it would be fixed, they called me right a 9 AM Monday, got me a loaner with no hassle, I swapped out cars in 5 minutes, and they fixed my Acadia so I couldn't even tell where it had happened within a week. No questions, no issues, no hassles. They were all very professional and wonderful to deal with. They went above and beyond my expectations.
We loved our salesman Jug Brown. He communicated very clearly via calls and texts, which made it simple to narrow down our choices and make our selection. Buying a car is never much fun, but they made it a simple process and I honestly felt like I got a good deal. Would buy again from them.
Loved my sales rep. Most pressure you big time to buy. She did not. She answered all my questions, but did not make me feel like I had to buy the car or else as every other dealer I visited did. For that was the main reason I purchased my car there, and I would go back in a heartbeat to get another car in the future.
I feel I was treated fair. They listened to what I had to say and I feel I was dealt with honestly. I did not buy the vehicle I have now from Wilkin’s but I will consider buying my next vehicle from them.I would recommend this dealership to a friend.
Excellent, friendly service. I have never visited this dealership before. They worked on my vehicle immediately, and performed the repair the first time. I would reccomend this dealership for vehicle service.
After talking to the owner Mr.Wilkins,Thanks for helping me on saving money and getting my car fixed been going to Wilkins over 8 years now and will continue to do business if they had a delet button I would delete my last post but again this is an update and good job on my car ✊
Ok so...I had posted a post before this one bad things about the dealership out of anger because they have some new female service tech working their that's still learning on how to look out for customers that been coming their for over 10 years now and still counting because it is a good dealership and one of thee best Dealerships out their. Ive talked to the owner (Mr.Wilkinks ) on the phone about the same problem and next thing you know he walks around and bam 1 day later my car is brand new,fresh! Clean inside and out and I've gotten a discount my reason why I will continue to do business with them, Any time the owner takes time out to listen to the customers I Respect that ✊ post before this one won't let me delete it if i could I would but this is an update Thanks Mr.Wilkins
Odd/interesting that I called the local Subaru dealership to ask about a MD state inspection for MVA and they instructed me to go to the Buick side of the dealership. No worries though, everything went smoothly and I received email confirmation of the results.
Although Colton was a little stoic, he was very professional, patient and courteous in explaining the issues with our vehicle. We had a lot if issues with our vehicle, some of which were unsafe. Brandon seemed a little annoyed when he first began speaking to me, but in the end he was very courteous and very knowledgeable. Josh in the warranty department should NOT attempt to speak to customers regarding the RodanFields products that he sells as a second job. The customer becomes confused with discussing GM warranty information with obtaining the products.
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