We called Fil & he went above n beyond on helping us with all our questions & was so accommodating. He made our purchase a very pleasurable experience. We will highly recommend Fil to other friends n family members looking to buy a vehicle. Sincerely Teresa Lasco
I was hesitant at first, because I was not greeted in the parking lot. So I went inside and talked with a older gentleman, he was not pushy and seemed very nice. He was somewhat informative, he let me take the car for a test drive with no DL. I would of liked to get the price down a little more, but they di amount for it! South Beloit
There's no dealer I would take my Terrain for service other than Harvard Chevy. They are simply the best overall service and dealer I've ever found.
Thank you for excellent service and professionalism.
Dekalb Sycamore Chevrolet Buick GMC. My wife and I have purchased multiple vehicles from the dealership and always use them for service on our vehicles. Our experiences have been great from sale to service, and dealing with the staff, management and the owner is a pleasure. They are the absolute best, hands down!!!
I have bought and serviced many many vehicles in my life. Never have I been more impressed with a dealership. Everyone from the salesman to the cashier to the guy who washes cars after service is professional, kind and communicative.
I was shopping around for cars for months and finally found one I liked and just wanted to look and maybe test drive. The experience from the phone call to arrange to look at it from driving off the lot was absolutely awesome. Moses and Spencer made the process so relaxing and quick. I’ve been to many dealers and this by far has been the best experience. No pressure, no rushing and great overall customer service from everyone there. I would recommend them highly. I have gone back for my 3 month maintenance in which they sent a reminder for which is nice. The service team was very professional and great. The environment overall is very nice and laid back. Thank you Moses for a great buying experience with my 2016 Chevy Equinox.
Hassle free doesn't even begin to describe my experience...
by Tstouffer from DealerRater.com
November 3, 2018
This is the 2nd time I've come to Lou Bachrodt after accidents that totalled the cars I was driving. The first time was so easy and such a relief, it seemed like a no-brainer to go back under similar circumstances. I was instantly reminded why I loved them so much the last time. The salesman, Prosper, greeted me, offered me a seat and something to drink. He asked what I was looking for, took some information, and within 30 minutes we were doing a test drive. The whole process took less than a few hours. Even in the waiting, I heard service people and other sales people genuinely working to provide excellent customer service. 5 star establishment, 5 star employees.
The first time I arrived I was treated like a customer already I was welcomed my the car salesman Carl with a warm smile and positive attitude he allowed me to test drive the car of my choice with any hassle of asking me my credit score or any personal information that will either qualify me for the car or not qualify ..it didn't matter he gave me a choice to test drive and that was the best feeling ever being comfortable while shopping ...great people..great buy...great customer service and most of all great Car¿¿
Sam was down to earth and very helpful!!! Best customer service experience by far!! Sam made sure every detail was met and very helpful with On Star! Thank you
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