From being greeted at the drive in writeup , getting written up & speaking with the advisor , talking with the service director ,Steve , and paying the bill everyone was polite ,professional & friendly - service was excellent on my car Thank you
We have purchased MANY cars over the years at a certain dealership in Agawam, but, this was our FIRST experience at Balise Chevy Buick GMC on Hall of Fame Ave. in Springfield, MA. Gary was extremely knowledgeable and friendly. He helped us find a dependable car with a payment we could afford. We could tell that he loved his job! We were also impressed with the Sales Manager, Mike Spanilo. He chatted with us a few times (always with a smile ). We saw Mike interacting with all the other the employees and it was apparent that he was liked by all. HONESTLY, Gary made this the EASIEST and BEST experience we have had at a dealership... We will definitely be back!
All phases of the dealership top notch. Great vehicle selection. Parts and service are great with a parts departmrnt fully stocked to meet your needs. Service employees do an excellent job as well. These people are honest and dependable.
This is a GREAT dealership to work with. My sales guy, Dillon, was terrific on the communication. I live 1200 miles away, and have bought many cars online... this was a Great Experience. The prices they offer on their inventory, during their special pricing sales are NOT beatable... and I searched the whole marketplace.
I was in need of a newer and reliable vehicle, I had researched your used car's online. I found one that I really liked. When I spoke to Bill I told him that I had a minimum monthly payment. While taking the car for a test drive, Chris in finance got to work on getting me approved for a loan. Not once did either of them make me feel pressured into buying a car that I couldn't afford with a much bigger payments. Not only did I get approved but I purchased a car that I wanted and my monthly payments and interest rate was lower than originally anticipated. This is the first time I have ever purchased a vehicle with no pressure! I got to drive my new car home the same night. It's a good feeling knowing I have a safe and reliable vehicle now thanks to Chris and Bill. I would recommend your dealership to anyone needing a new car.
I've bought 3 trucks from balise so far.the last about 2 weeks ago was the best yet. John Perez, the gm was more than fair with my trade in and the price of the new vehicle.frank tete, the salesman was on top of everything through the entire process. I've dealt with there service department for years,Francis is my favorite
Great experience overall. Just didn’t like the long wait for the part that have had to be ordered. Kyle from service did a great job helping us to easily go thru the process.
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