I bought a brand new 2015 Yukon from Dave Cross. They have always been accommodating to my needs and any issues I have had. I was just in with an AC issue and they didn’t disappoint. I was given a loaner for the day and they had it fixed that day. Miles and Jason were super and Dave always treats us as friends. We will never buy a car from anywhere else. Happy customer!! Xoxo
Had an amazing experience at Ray Skillman Kia--as always. From the salesman to the management team across the board amazing. Did not talk down to me, did not make me feel stupid--as some in the past have. Overall amazing. I have always dealt with Ray Skillman and will always. This is the second Kia i have had. Both have been amazing. Thank you all
I recently purchased a new vehicle from this dealership, I drove 50 miles out of my way because they had the SUV I was looking for, I did most of my research online and set up an appointment. I was greeted by the SUV sitting out front running and warmed up! The salesman took down my DL info and said go take it for a spin. I love it when they have the trust in you to let you drive it without them, I don't need to hear about all the bells and whistles until I actually like the way a vehicle drives. I returned to the dealer and met with the finance dept, not only did they finance me on the spot, I was driving my new SUV home within the hour I drove in. Prompt, courteous, treat you like family and no other dealer was even close to their price. Worth the 50 mile drive each way? MOST DEFINITELY
Just want to give some credit where credit is due. We had our ford escape to two local ford dealers to repair a hesitation after shifting and starting lower rpm's. it was to the point of feeling like it might stall and the tachometer was jumping.
The first two dealers each had the car for over two weeks each trying to diagnose the problem. One replaced parts not needed $1500. The other finally diagnosed the entire transmission needing replaced at $5200. When I told them to put it back together and we would pick it up my wife picked it up and drove it 500 feet off the lot and the drive shaft broke. They tried to tell me they didn't touch the drive shaft when in fact the checked the rear differential the other dealership changed.
After calling Ford Motor company and getting no satisfaction we decided to get the drive shaft fixed at Wapak Ford so we could sell it as is or continue to drive it with the problem. The drive shaft had a bracket that was not put back on previously by another dealer and could have easily contributed to breaking.
Since they were fixing the drive shaft I asked them to drive it the next morning and see what they felt the hesitation could be. They called me immediately after driving it and told me it was the torque converter and asked how long we had drove it with this condition. Due to the lack of previous diagnosis we had put quite a few miles on it in this condition so naturally we were worried about transmission damage.
I researched their diagnosis online and it showed others with the same issues so it seemed like a good diagnosis. I had them repair it and nothing else as we didn't want to sink any more money in the car the concern couldn't be repaired.
Low and behold after months of dealing with this issue I picked the car up and it runs like a champ! Thank you to Wapak Ford for saving our beloved Ford Escape. You are now our new service headquarters for our Escape! Anyone else having concerns might want to make the short trip to Wapak!
Randy Bray did an amazing job of making my wife and I feel welcome at the dealership! He even offered to pull the Hyundai we were interested in inside the dealership on a cold winter day which made a huge impression on us! Very knowledgeable about the Sonata we looked at & Randy also did a great job of ansewing questions for us on the test-drive! Great to work w/ & I will definitely recommend my friends & family to see Randy when they are looking for a new car!
Got a postcard from GMC saying that my truck needed to be brought in for a recall and that the service *re-programming the ECM* would take anywhere from 20 to 40 minutes. I made the appointment and it took nearly 1 1/2 hours to get my truck done and pressing to get back to work. I could see the service men and customer service weren't motivated nor eager to please their customers from the moment I walked in. I was rather disappointed when I got that treatment.
Everyone at Nissan of Bay Shore is TOP NOTCH!! From the helpful front desk to knowledgeable salesmen, to the finance department - our transaction was smooth and informed, totally painless! 100% recommend Nissan of Bay Shore. Go see Quenton - he???s fabulous!
My son and I have been buying new trucks from Robertsons GMC for over 14 years and have never been disappointed. We keep coming back for the great service and the friendly reception we get every time we enter the dealership. Mark Lowney is outstanding with his knowledge and courteous handling of all our transactions. The service crew are professional and very helpful. I highly recommend Robertsons for your truck needs.
New auto purchases can be difficult or easy, my experience was difficult. I was asking for as price match of an offer I received at another dealership nut the wrong color. They fumbled around, stalled, and finally made an offer far from reasonable. After 3 1/2 hours I went to another dealership, got my price, and completed the purchase quickly.
excellent service than k you for making service so easy
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