PSI was second to none. From my first phone call regarding a vehicle with Casey, to test driving with Jason, then purchasing with Ben, PSI made it an easy, comfortable, and all around great car buying experience. They were friendly, attentive, accommodating, understanding, and I would highly recommend them.
I put in an order for a 2018 Toyota Highlander without AWD. It had all the other features I wanted, especially the color and trailer hitch. I thought I could live without AWD. After a few days I called back to cancel and get a refund of my deposit. The salesperson asked why and I told him the car did not have AWD and I decided not to buy because of that. He said ok and forwarded my call to the person who would refund my deposit. I got the refund in 3 days.
Very easy to purchase, the entire thing happened over email and the papers were signed via overnight FedEx. Less than 1 week later, the car was in my driveway. It does take longer than a traditional dealer, but you don't have to sit there for hours while the paperwork and financing takes place. The car came in immaculate condition, no paint chips, no scratches. Interior was perfectly detailed and cleaned. Good price, low mileage, clean history report.
Carmax was a great place to purchase a vehicle. Friendly no pressure atmosphere!
The people in the business office, especially Alex, were very helpful and pleasant. Ryan, my sales guy was awesome as well.
I knew what I wanted and Steve identified a few vehicles of which I selected one. Test drove it, returned home, called Steve later, agreed to a deal over the phone and a couple do days later picked it up- where Steve had it ready for me. He went through the car with me and then I was off. I invested a little over an hour in this purchase. Never a vehicle purchase so smooth and efficient.
I had seen numerous vehicles online that PSI had in inventory, but wasn't sure about the company since I hadn't hear of them. Then I ran into a client of mine who had purchased several SUV's with PSI, they gave raving reviews of their transactions with PSI so I decided to visit and check out their vehicles.
I was very impressed with the site and staff, they're knowledgable and comprehensive of what us customers are looking for. Plus, their inventory changes a good amount so if it's not in now, it probably be in soon or they can create what you're looking for. They specialize in enhancing vehicles to the next level. Which was awesome for me, and I did purchase a 15' Tahoe there and have loved it!!
I'd highly recommend PSI if you're looking for an SUV... it's worth taking the time to stop by and meet Steve and Ben! Thanks guys!!
Working with Sean was great he was very informative and upfont with everything during the test drive and pulling together the financing. We did not end up purchasing the vehicle but there was never any pressure to purchase.
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