" Honestly First time i step on to " Shah Jee Motors" I had or got +ve Vibe/ Energy towards buying a car from this dealer, i had a Warm welcome by my point of contact " Saleem" who addressed my car needs, offered me a Great Car in Excellent Condition, His Staff (Ali) was friendly with Great personality, Helpful in nature, I Would definitely recommend my family & friends as well as people searching for cars, Great Car Dealer in town, " Smooth Transaction, Excellent Customer Service, Thanks to Saleem and His team/ Staff in supporting me with a Great purchase of the car" ***** 7/31/2018
I worked with Jan from Carvana- she was able to explain to me the process, make sure I was comfortable with where it was at, was able to be reached and kept communication open. The pick up process went smoothly and I was able to sell my car without any glitches.
Vroom rushed me thru the process of purchasing a vehicle from them. Had strict requirements of receiving payment within 48 hours. I was rushing my loan department to get my paperwork completed ahead of other customers in fear of losing the vehicle I wanted to another buyer. The loan paperwork and a check had to be overnighted to Vroom to meet their qualifications. THEN CAME TIME FOR THEM TO GET THE THINGS I NEEDED TO ME!!! I HAD TO REPEATEDLY ASK ABOUT THE ARRIVAL OF MY TRADE IN TO THEIR FACILITY (which they kept telling me for 15 days that it hadn???t reached their facility??!! Yeah right)!! THEY DRUG THEIR FEET ON SENDING THE PAYOFF OF MY TRADE IN SO LONG THAT THE 15 Day PAYOFF THEY WERE QUOTED EXPIRED AND I HAD TO PAY THE DIFFERENCE FROM MY OWN ACCOUNT!! I WAITED 26 DAYS TO RECEIVE TITLE PAPERWORK!! BUT THE PAPERWORK THEY NEEDED FROM ME HAD TO BE SENT WITHIN 2 BUSINESS DAYS!! YOU SHOULD GIVE AS GOOD AS YOU EXPECT, VROOM!! I HAD TO KEEP REQUESTING A REFUND OF THE $500 THEY CHARGED TO MY CREDIT CARD TO HOLD THE VEHICLE FOR A WEEK!!! LASTLY, the 2nd person I dealt with following the sales person was RUDE.
I just left this dealership and they tried everything in there power to get me a car!!! I’m a out of state buyer and was able to get the car no issue. Although some things on my credit had complications and my drivers license had some complications we figured everything out. So the accusations that I’m seeing are obviously made up. Everyone in the place was nice, of course they wanted me to buy a car but they was patient while I made my phone calls and figure out my personal situations. They never even questioned my out of state purchase and they was able to handle the situation Farley quick to be honest. Maybe the employees woke up on the wrong side of the bed that day (negative reviews) but today they was all about making sure I was satisfied. Thank you guys
I have purchased 10 new vehicles in my life and Schumacher Chevrolet in Clifton was by far my best buying experience . My sales person (John Cocchiere) explained every about our vehicle and when the time for negotiation began, his easy and non pushy disposition was a total pleasure to make the sale Great buying experience..... The business manager for the financing(Joe Masbeth) was equally a pleasure in dealing with as well.... Couldn???t be happier in purchasing our Colorado at Schumacher Chevrolet
Really a great experience. Roy M was extremely patient, informative and insightful resulting in me happily purchasing a Malibu I had only planned to look at. In addition the manager Lev , the finance person Michael and, in fact, the entire team , were so gracious and responsive. Also appreciated Jennifer's online response to my inquiry.
I'm excited to be a Chevy owner again after many years!!! Thank you East Hills Douglaston.
Vroom has excellent customer service and follow-through. My process had complications and Vroom worked with me to make it right. I will definitely purchase from Vroom again.
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