I emailed them on a car to look at. They called to explain the car isn't available as major problems and going to auction. Then he offered other vehicles trying to help me find a used car I may be interested in. At the time, they didn't have a car; but so appreciated how they reached out to me.
Very pleased with the sales staff. Have no reservations about going back. Car prices seemed very competitive. There was a sales drive ending the day that we visited the dealership. We weren’t ready to make the commitment.
I have bought all of my vehicles from Bergstroms. I would not go anywhere else. The service after the sale is off the charts. You are made to feel a part of the Bergstrom family overtime you visit, for whatever the reason. There is no other dealership that I know of that takes care of their customers the way that the Bergstrom Crew does.
I was over my mileage on my last truck, they put me in a new truck for not much more!! they did not have to, and the team in Oshkosh went way above and beyond what is normal to help me Thanks
Thank you Paul Christman and Ron Tellock
Ed Baldwin was an amazing person to work with! Not only did we have substantial repairs, but we were having difficulties with our warranty company, Ed assisted us in every way possible, including a seamless rental process. He even called days after just to check and see how everything turned out. Ed goes above and beyond for his customers and I would highly recommend service at Gandrud.
Just driving threw the Lot and they came out to me, thought I liked a Cadillac but ended up in a Buick. Great Trade value, loved the popcorn and the guy had a nickname of Givem away Randy, what an Awesome guy to deal with
We were at Neenah for a funeral - we live in Kansas. Our engine light came on during our trip to Neenah. Mark Bogan and his service team allowed us to be immediately serviced because of our situation. We were also provided with a rental car. Within a few hours of bringing our car in to Bergstom, we received atext message from Mark saying our car was fixed and ready for pickup. Mark handled our warranty issues and we were quickly back on our way. This was perhaps the most polite, quick and most efficient service that I have ever received - especially during a tramatic time for my family. Please give my heart-felt thanks to Mark and the service team.
Have a HD2500 Duramax. Took it in for service and got awesome service. Had a local shop look at it and found water pump leaking but could not do it. They said take too dealer for repair. I am not a dealership kind of person at all. Went in and talked with Bill for about 45 minutes and he gave me estimate for wat I wanted done. Went to another dealer for estimate but did not have same vibe as Bill, so I took it in while I was out of town. They checked it out and verified wat I was told. They did the work and found other stuff to address. They gave me estimate on it , did not pressure sales me. Let me do checking and discuss with my wife. Ended up they did more and I could trust them while out if town. Went to get it when got back and was not ready but was fine with it because then I knew they were not rushing threw it to get it done and collect money. They really do care. Something else popped up after it was done which was out of there control , so they had to order a seal. Came in late this a.m. and was done early p.m. today. They went above and beyond what I have ever expieranced in the past from dealships. They have a new customer for as long as I own Chevrolet's. Again highly recommend there dealership for your service needs. Ask for Bill, he is awesome to work with. Keith k.
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