Working with Sean was great he was very informative and upfont with everything during the test drive and pulling together the financing. We did not end up purchasing the vehicle but there was never any pressure to purchase.
Adam Johnson was so easy to work with in helping us get into a vehicle we really like. If he didn't know the answer to our questions, he wasn't afraid to admit it and then go find out for us. No pressure ever felt.
I put in an order for a 2018 Toyota Highlander without AWD. It had all the other features I wanted, especially the color and trailer hitch. I thought I could live without AWD. After a few days I called back to cancel and get a refund of my deposit. The salesperson asked why and I told him the car did not have AWD and I decided not to buy because of that. He said ok and forwarded my call to the person who would refund my deposit. I got the refund in 3 days.
We bought a 2017 Chevy Volt after almost a year of communication with your salesman, Brett Banaszewski. He was very patient with us and we let several opportunities pass us by before we made our purchase. He was clear and accurate about all the characteristics of our used car and the various warranties, etc. He went out of his way to help us find a hard copy of the Owner's Manual. He also volunteered to ask your mechanics for a recommendation for a Duluth Chevy dealer to service our car, since our local Ashland dealer has no one certified to work on hybrid plug-ins. Good work helping us move into the new car future which we should all be considering with the dire freight train of climate change barreling down upon us. Keep buying and pushing those electric cars. We now have solar panels and are working for public charging stations in our area. Had a hard time not jumping right into a Chevy Bolt or Nissan Leaf, but coming from deep rural we felt it was still prudent to buy a hybrid. Thank you. You and Brett can count on our recommendation to others. Linda Jorgenson and Jack Gunderson
Let me start by saying I rarely write reviews. I was referred by a friend for my first vehicle I purchased at Poquet and this is my second vehicle I have purchased at Poquet. Both experiences were hassle free, efficient, courteous, professional and by far the best price. I must expound on my second experience as I informed Brett what I was looking for and he continued to update me monthly until he finally found the exact car I was looking for. What also cemented it was that even the owner, Colin called me a few times checking to see if I was still interested and that they would continue to look for the exact vehicle I wanted. In the interim, I referred a friend and he purchased a car there and Poquet send me a gift card. You won't find an easier buying experience, a lower price or a friendlier staff. I highly recommend Poquet Auto. Thank you to all the staff at Poquet.
9 am service appt that took over 1 hour 20 minutes to complete. They had to simply plug into computer port (in-cab) for engine light check. My opinion - Too long for a 5-10 minute check. After 1 hour I had to see what status was...Last oil change same, slow service...
by Gary & Myra Smisek from Roseville, Minnesota
May 3, 2018
This review is directed on behalf of our salesman, Mr. David Middleton. From our very first visit, Dave made my wife and me feel very comfortable. We knew when we walked in, this was the van for us. Dave was very helpful in explaining all the features of this auto. There was absolutely no pressure on his part to sell us this van. We went and left a few times to think about the buying of this van. There were no phone calls made by Dave asking unnecessary questions about a potential sale. All of our communication was warm and friendly. He explained all the additional options we could have purchased in buying this van. There was no pressure on his part to push us into buying any of these add-ons. He went the extra mile to close this deal in a very warm and comfortable manner. I would recommend Dave to our friends who are looking for their future auto.
This review is directed on behalf of our salesman, Mr. Mark Middelton. From our very first visit, Mark made my wife and me feel very comfortable. We knew when we walked in, this was the van for us. Mark was very helpful in explaining all the features of this auto. There was absolutely no pressuring on his part to sell us the van. We went and left a few times to think about the buying of this van. There were no phone calls made by Mark asking unnecessary questions about a potential sale. All of our communication was warm and friendly. He explained all the additional options we could have in buying this van. There was no pressure on his part to push us into buying any of these add-ons. He went the extra mile to close this deal in a very warm and concerning manner. I would recommend Mark to our friends who are looking for their future auto.
We purchased a Certified Pre-Owned GMC Acadia and are very happy with the purchase! The staff was very helpful. The sales person we had was new but did a great job with checking with other experienced salespeople if he didn't know the answer to our questions.
Thank You again Walser!! We bought a new 2018 Terrain SLT at a very good price. Torey Torgeson & Kevin Black are good to work with and really know the vehicles and all the options. We have been with Walser since 2000 and this is our third vehicle from them. We are always satisfied with both their sales department and service department. Recommend Walser. Look no further, there is no need!!
Awesome experience. Jerry Griffis was great to work with.
by Bwanek from DealerRater.com
November 30, 2018
I was I need of a new vehicle. I called and was greeted by Tim Garrick. Tim was awesome to work with and he put us into the truck we wanted at a very great price. Soon after we purchased the vehicle we had a glitch that made the transmission shutter, (not a drivability issue). I made contact with Tim who immediately put me in touch with Jerry Griffis. Jerry was more than great to work with. He listened to my concerns and had my vehicle picked up at my work place. The vehicle was fixed in a very timely manner and dropped back off at my work. Jerry made certain that he answered all of my questions and did a follow up to make sure the truck was still running properly. I can???t say enough about how great Jerry and Tim were to work with. Thanks guys, you are a testament to how great a business White Bear Lake GMC is.
It was a great experience! I never felt pressured or that my saleswoman wasn???t interested. Great experience all around. Very quick turnaround. Will be happy to do do business again! Thank you Cheryl!
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