The service reps were very courteous and professional Aaron Newman is very attentive, professional, and cares about customer satisfaction. He reviewed my concerns, took time to explain things to me and made sure the courtesy car arrived on time.
I want to thanks Carlos Romero (Finance Manager) and Rae Torres (Sales) for the great experience that my family and I, had last weekend at Brickell Buick & GMC. They provide us with outstanding costumer service leasing the Acadia 2014. Carlos and Rae went above and beyond to provide us with the best deal possible for us. We came from Port St Lucie (2.5 hours away) all the way down to them because they were the only ones that give us the best offer possible in the market... Very happy with them and I'll definitely recommend this dealership for all my friends and family. Thank you guys!!!!!!! I just want to add something else to my review. When I said that these guys wen above and beyond, I meant it..... Last Sunday was Easter and I came to Miami from Port St Lucie. I need to pick up some floor mats for my new Acadia and Rae decided to come to the dealership (they were closed for Easter) on his day off, on Easter and wait for me to hand deliver me the new mats. I just can't find a words to describe the GREAT PERSONAL CUSTOMER SERVICE from Rae. You guys just won a loyal customer forever and a big fan for Brickell Buick & GMC
Every time I come here it has been an exceptional experience, not good, not great, but Exceptional!!! This is the best consumer experience I ever had from the process of purchasing the vehicle to servicing it!
Doral Buick GMC is the best dealership in Miami,Fl
by janet42 from Miami, Florida
June 16, 2016
Hi, my name is Janet. I went today for service on my 2014 GMC Terrain and Benny Pereira was very courteous, friendly, helpful. He took care of my car IN A VERY EFFICIENT WAY. I was very happy with his help, while I was waiting for my oil change I decided to go inside and see the beautiful collection of cars they possess. Then came Mr. Juan Dominguez, the dealership manager and made me an offer of a 2016 Buick Enclave that I could not resist. He is amazing. The Sales and Leasing Professional who took care of me was Yosmel Tundidor. He was great. He was very helpful as well. These gentlemen work in a team to offer their clients the best service in town. I can only say one word in reference to these three men and the rest of the staff as well and the finance Department too. They are excellent, friendly, energetic, and passionate for their work. It is extremely difficult to find a place in which the environment of the employees are as amazing as they are at Doral Buick GMC. "Thanks" I am very happy with my new car again.....I appreciate all your help. I will refer this dealer to all my friends..... You guys are the BEST.!!!!!!!!!!!!!!!!!!!!!! Thanks again..............
My experience was excellent and my service adviser was amazingly professional and treated me like family. Benito Perera is an asset to your company he is honest , caring and professional to his customers. The best experience!!!
Aldo Ducasse is the best. Attention to detail and all concerns. I???m disabled, Aldo goes beyond to assist with my special needs! Highly recommend this dealership.
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