I took my vehicle in for repairs everything was done correctly and good customer service .but only thing kind concerning me was that I asked for help to the advisor in the corner for help and his was rude to tell me wait for your advisor. That was no the answer I was looking for it and yea he was took busy texting. I m sorry that put a flaw to into the good service.
My husband and I went to Ferguson’s to look for a late model used pickup recently on a Saturday afternoon. We we able to shop by ourselves without being bombarded by salesmen. At the right time Tim Flusche came out and asked if he could help. He gave us prices on the trucks we were interested in. My husband selected his truck and Tim got the paperwork done quickly and we were on the road. There was no pressure to buy and that’s how we like to shop.
Most comfortable car I own
by Billh from Phoenix Arizona
January 17, 2019
Love this choice of a vehicle. Exactly what I expected and I hope to enjoy this car for many years. Plenty of room and comfort for our long trips.
The staff was very good an efficient. Was great to explain the truck features. Fabian made sure I was completely satisfied. Will buy my next truck here. They option the best and put a little extra as well.
by Denali XL from Ocala
December 21, 2018
Met all my needs, great ride, a lot of space, USB, 110V, 2 TVs, dual air, excellent acceleration, very comfortable seats and is loaded with the last technology
Been to several dealers there's a handful of dealships that I would consider doing business with and now this one I will add to the list. In my experience with magic city of Roanoke wether you close the deal or not they are willing to communicate and try to earn your business.
I experienced that some repairs are not corrected on first visit to dealership. Recently, my car was in second time for same AC unit problems. I was told the diagnosis was different this time-$$$. The other problem is that car randomly hesitates to start. The problem of.random starts is back.again. It has been less than 2 weeks since repairs were completed.
Curtis Kirk is awesome and the mechanics ALWAYS do a stellar job. I have an older Saturn and they always find parts quickly for me. Curtis is honest straightforward and yet always kind and understanding. I bought this Saturn several years ago from this dealership. The salesperson was very good and the people in finance were helpful.
Our experience was the best, by far. And this is my 3rd Denali. I will be a customer for life !! Dean is very welcoming, and accomodating making sure we were where we needed to be for all the steps involved in buying a new car. The rest of you staff treated us like family at all times. But Dean was extraordinarily nice and kind. Thank you for gathering a great team to help us thru our transaction. I'm sure it will not be our last.
Average: We found the sales person to be dedicated to selling the car we asked about, I'll leave that there.... Recalls on the car had not been resolved as we had been assured they were. Finance was aggressive with pushing the extended warranty, seemed they were taking the 7 no approach seriously. When dealing with the Service division (to resolve the recalls) we've only experienced wonderful customer service.
Paul Rosenberg was an excellent sales associate. Very helpful in trying to match vehicle to my needs. Very honest and responsive. I've been looking at many different types of cars, visiting many dealerships and Paul stood out from all of other sales associates I have been in contact. Highly recommend dealing with him if looking to buy a GMC or Buick.
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