Average service I was afraid of.
July 9, 2017
Bottom Line: The good, 1- to 2-Day service I hoped for turned out to be the average 5-Day service I was afraid of.
I brought my ’06 Grand Prix in to Autonation Buick GMC on Sahara for a window that wouldn’t stay up. After parts ordering delays, the service tech breaking a second window motor/regulator while testing his work on the first window, and a lost parts truck, I wound up spending 5 days without my car and about $420 I hadn’t expected to on repairs. I did ask to see the old part(s) from the broken windows, trusting that they replaced both motors and regulators, but wanting to see with my own eyes both sets of parts, and Patti, my service advisor, treated me like I was crazy for wanting to verify the work had been done…it was not my favorite encounter of this experience, and one of the reasons I doubt I’ll be back.
Once I tried to settle up my bill, the mid-level Service Drive Manager, Dave, told me that the deductions on my bill (for a serpentine belt I provided that they couldn’t get) wouldn’t be available to be refunded on my current invoice because they closed my invoice at the end of last month (June), and could only credit me on my next visit. I can appreciate Dave’s confidence that he thought I’d be bringing my car back, but I told him that wasn’t going to work, and after spending a painful hour plus with the cashier, we figured out how to refund me the difference. I will say that Mike, the Service Director, stood with me during that hour until we figured the refund out, and I appreciated that. I don’t think I’ll be bringing my car back to Autonation Buick GMC, but if I do, it will be because of Mike.