We decided to drive to Kokomo from the Indy area because of a car they had on the lot. The car was and still is in mint condition. It has been the best use car I have purchased and the best buying experience. Grant Holcomb was a pleasure to work with as was the rest of the team.
Overall it was good experience. However, a few days after I had my '06 Trailblazer in for an oil change I had an issue with my low beam headlights. This issue had nothing at all to do with my service visit at the dealership. I found both low beam lamps to be bad and proceeded to change them myself. Upon changing the right low beam lamp I noticed that the air cleaner intake tube was not reinstalled properly after the service personnel had changed the air filter during my visit. I have never had any service issues with this dealer prior to this one. This was obviously not a major mistake but had it been a different procedure, one that was more critical, it could have been catastrophic. As a GM factory employee myself, I understand the importance of attention to detail and I sincerely hope the service technicians of this dealership do as well.
I recently suffered the loss of my 2015 Verano due to the Kokomo tornado.
However, the service of McGonigal's was magnificent. From Todd Copeland viewing my damaged car at the the showroom and arranging a rental for me in the first two days after the storm to salesman, Tim Aeschelman, who went out of his way more than once to get me back on the road with a new 2017 Verano.
While I like to give Tim a hard time, he goes above and beyond for his customers. No one could ask for more knowledge and better service than what Tim delivers.
Finally, while it may be standard procedure at McGonigal's, I found the fact that Steve Parrott acknowledged my purchase and wished me well upon my departure.
I purchased an older truck with very low miles. My salesman was Brian W ebb I couldn't have been more satisfied with his communication and commitment to getting things done that I had requested. Brian was very busy the days I talked and text him and always made time to find out the answers to my questions. Generally I prefer to buy locally but working with Brian Webb made the driving close to two hundred miles round trip twice very enjoyable. Keep up the great work Brian, thank you.
The team at Stoops Buick GMC have made my experience and a friend very happy with our purchased. Great to have faith in the people you deal with and recommend any friend and see the same experience for them.
Stoops helped us find the exact car my wife & I wanted! Literally every part of the transaction was pleasant, from our terrific salesman, Brett Estes down to the wonderful Chris Abades in financial. We couldn't be more happy and will definitely refer anyone we know to Stoops!
Pat Bowen was very intuitive in finding the right vehicle to fit my needs as a driver and as a buyer. I am looking forward to enjoying my vehicle, and I am looking forward to future purchases. Pat has shown that customer needs come first.
Brett was incredibly knowledgeable in all aspects of the deal! Buying here was worth the drive to get exactly what we wanted for a great deal! From the moment we decided to buy a new car until we drive off in it, we were well taken care of! All of the staff were very helpful and even helped entertain our 3 year old while making the deal! The service department was great when we wanted to add accessories to our car! I won't buy from any other dealership, no matter where we live!
I have to say that Pat Bowen makes buying a new car a wonderful experience! He is always so knowledgeable about the cars, financing and titling. Pat really listens and gives me time to make up my mind and never pressures me to make a hasty decision. I loved going into Stoops today, being greeted by everyone who passed by as they asked if we needed any help. We were in and out within a couple of hours as Pat and Michelle had the paperwork and my shiny new car ready to go. Thanks again for excellent service!
I have been buying my vehicles from Richard Foster at Stoops for over a decade. I feel like family every time I go pick up a new ride. The dealership is well managed, super clean and everyone has a great disposition. Thank you Richard Foster and many thanks to Stoops😎??
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