Went into get an oil change and it took almost 3 hours. They found a recall and took care of that but there was no communication as to what the recall was. I had to ask and even after asking I didn’t get a very clear understanding of what that recall entailed.
This is the second car we buy from this dealership with the amazing assistance of Kevin, who always goes above & beyond to get us what we are looking for. He's very knowledgeable and his confidence makes the whole experience excellent from beginning to end.
Pricing was good. Trade in value was good. Sales staff was knowledgeable and helpful. The over all experience is about the best that I have experienced over 35 years of buying new cars. We were in and out within about 3 hours which is very reasonable.
My Salesperson was Muhammad Moghul, very honest. I would consider buying another car from him. Car was everything I was expecting and more. He took the time to walk me through everything and make sure I was comfortable with the car. All I can say is I would buy another car from this dealership and yes I would definitely recommend them to a friend! I LOVE MY NEW CAR (Cadillac XT5)
I purchased a 2013 Buick La Cross from Pearson GMC / Buick in February 2013 and continue having all my Services done at this place because of the 100+ years in business and the long term employees, I drive from Hayward to this dealership in Sunnyvale because of the service writers the fact they have a Body Shop (hopefully I'll never need) employees that have 20+ years with the dealership. I go for my routine oil changes and any other services. Note: I drive past other GMC / Buick dealerships because Pearson doesn't cut corners and never plays the blame game. Pearson dealership knows I make appointments with them and I have to wait for my vehicle and they get it done in a timely manner.
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