I purchased a used vehicle with an as-is condition status. The service engine light came on three days after purchase. I contacted the dealership and they made a good will one-time exception and fixed the problem. First class!
I purposely avoid dealerships due to all the hassles, but my experience at Earnhardt Cadillac Chandler was amazing. I saw a vehicle online and made some tentative contact, not expecting much as I had not bought from a dealer in over 25 years. Everything worked out in the process and I have my new-to-me vehicle which was awesome. The team, Peter, Andy, Luke, had everything ready for me so when I drove in from Tucson, all I had to do was inspect, drive, sign and head home in about 30 minutes. Awesome experience.
Having broke down on our way home to California, they were quick to respond and got us on our way within hours of having the car towed to the dealership. Very courteous and professional! Makes me wish they were located closer to our home in California!
The purchase process went well but the follow up has been nothing but miserable. They are not all on the same page and as a result I have been called multiple times because of their inability to communicate within their building. Cannot recommend this dealership to any of my colleagues.
by Rachel Ann and linda ivey from Flatrock , Michigan
August 0, 2018
The staff at suburban are all professionals. Jeffrey cawood manager is truly a asset to the team there. My salesman dean is the best. He works with you to get into a car that fits your needs. From the phone operator kay, to all the staff in service they make your trip there a soothing experience. Once again thank you all.
I lost my '95 purple Corvette to hurricane Irma. After moving to Lee County I saw this beautiful '95 Candy Apple red '95 Corvette on their website with low mileage and Ray Matthews explained the history of this car and got me the Car-Fax on it. I made an offer and the manager countered with a great deal. Everyone there was so friendly and when I got home I got a call asking me how my experience there was. As a double Purple Heart veteran, I miss my purple Vette but I love this red Corvette. I hope to go back there one day and but one of those Buick SUV's. Ray also got me in and out and on my way pretty quickly. Larry also helped get me on my way
Small dealership with super friendly family atmosphere. Salesman Chris Spaulding was out of sight and great to deal with. No high pressure sales tactics at all. 30 minutes to close the deal and an hour of friendly conversation. Purchased vehicles from this dealership in the past and would highly recommend.
Very comfortable environment , friendly and awesome from the showroom to the lot , All the vehicals are in mint condition , it's my family's third experience with David B and it's not gonna be the last . 10/10 experience,😊
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