If zero stars was an option, that would better describe the service provided by this dealership. Not only did they make me an appointment for body work with a loaner vehicle and then tell me that I couldn't keep the loaner vehicle during the body service (because their body shop is in Cranberry....not sure what that has to do with anything) but also said they wouldn't be able to do the body work until the following week. To make everything even worse, when I took my car elsewhere for an estimate, I was told that the previous repair done by the dealership was terrible and would require more work and money to repair in order to fix the shoddy job. I bought a luxury car for a reason.....the first benefit if owning an Infiniti on the Infiniti USA website is service and courtesy vehicles.....neither of which this dealership provides. I will go out of my way in the future to never give business to any Cochran dealership and let everyone I know to do the same. The dealership has contacted me and is trying to make this right and being very accommodating. More to come.....
Friendly people. Honest about the truck they showed me. We did not make a deal, but I appreciated their time and honesty. They were not able to give me the amount for my trade in that I was looking for.
Jon bower was great, the service department was fast, called on a Friday for inspection they got me in the next day which was a Saturday I was surprised they got me in that quick and very last minute. The whole Joe Ball Team Good Job
Buying process was calm. My husband usually gets pretty worked up but our salesman Jason was very nice to deal with. Very polite and informative. Would buy from Jason again. As for the showroom,needs updated. But you don't buy the showroom so it was ok.
Great bunch of guyz, patient and went the extra mile. Made buyin a new truck fun and simple. Would buy from G and L Motors again.
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