We drove in just to look around at the used car section at Terry Thompson Chevrolet with no real intention of making a purchase that day. Soon thereafter we were the proud owners of a slightly used 2017 Cadillac ATS thanks to salesman Marty Rowe making us a great deal on it.
Brought my Sierra in for an oil change and tire rotation. I mentioned to Kyle, the service adviser, that was a knock in the front end when I turned the wheels fully to the right or left. Kyle checked the service bulletins and found a bulletin to tighten the control arm bolts. They had my truck serviced and the control arm bolts done in about an hour. I would recommend Chris Myers highly to anyone. Thank you for such great service! Roy Titus
Vroom rushed me thru the process of purchasing a vehicle from them. Had strict requirements of receiving payment within 48 hours. I was rushing my loan department to get my paperwork completed ahead of other customers in fear of losing the vehicle I wanted to another buyer. The loan paperwork and a check had to be overnighted to Vroom to meet their qualifications. THEN CAME TIME FOR THEM TO GET THE THINGS I NEEDED TO ME!!! I HAD TO REPEATEDLY ASK ABOUT THE ARRIVAL OF MY TRADE IN TO THEIR FACILITY (which they kept telling me for 15 days that it hadn???t reached their facility??!! Yeah right)!! THEY DRUG THEIR FEET ON SENDING THE PAYOFF OF MY TRADE IN SO LONG THAT THE 15 Day PAYOFF THEY WERE QUOTED EXPIRED AND I HAD TO PAY THE DIFFERENCE FROM MY OWN ACCOUNT!! I WAITED 26 DAYS TO RECEIVE TITLE PAPERWORK!! BUT THE PAPERWORK THEY NEEDED FROM ME HAD TO BE SENT WITHIN 2 BUSINESS DAYS!! YOU SHOULD GIVE AS GOOD AS YOU EXPECT, VROOM!! I HAD TO KEEP REQUESTING A REFUND OF THE $500 THEY CHARGED TO MY CREDIT CARD TO HOLD THE VEHICLE FOR A WEEK!!! LASTLY, the 2nd person I dealt with following the sales person was RUDE.
Just purchased our third vehicle from ray here two months ago. We had a little AC issue that somehow wasn't covered under the extended warranty we purchased. Upon picking up, the owner Jason told us he took care of it and not to worry about a thing. The customer service is out of this world. We will be forever customers at carfinders!
I went to Southern Chevrolet not only because I had purchased a used car from them a few years back and had a great experience then, but also because they are large supporters of local charities. Chuck was my salesperson and answered the many questions I had, did not make me feel pressured or rushed into buying anything, and helped me decide on the best used car within my budget. I finally made a decision on which car was right for me, but had a concern about a mechanical issue. Chuck had the issue assessed and taken care of at no expense to me. I am very happy with my purchase and customer service received.
Chad made our auto purchasing experience comfortable. He stayed within our budget and never tried to over sell a vehicle we didn???t want. I would gladly recommend Chad and the Chris Meyers dealership to everyone.
I???ve given 4 stars just due to the wait time for the buying process. Everyone was nice and pleasant to work with. The only negative experience was when we went to finance the guy told us a payment that was too high for how much we were financing and when we spoke up it actually ended up being 200$ cheaper. This was strange but I???m glad we caught it.
Thank you guys for the fast and friendly servise. The service manager needs to work on his people skills but other wise professional. Winston is a perfect GENTLEMAN...
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