I stopped in to JUST look but when Brian took such good care of all of my needs and made the car buying experience so easy, I ended up leaving with a new car. Brian along with his team met every need that I threw at them. From no down payment ment, the payment I could afford and the type of vehicle that I needed. Preferred is A1 with me. Plus the have an awesome referral program. CASH!! I am beyond a satisfied customer. Thank you Brian, your the best!!!!
Very soon after I sent an inquiry on Cars.com Jason sent a personalized video of the car. We were able to meet with Jason a couple of days later and purchased the car. I would highly recommend this dealership and especially Jason Alt.
I worked with Jan from Carvana- she was able to explain to me the process, make sure I was comfortable with where it was at, was able to be reached and kept communication open. The pick up process went smoothly and I was able to sell my car without any glitches.
After visiting several of the typical dealerships I walked away confused and Unsatisfied. After visiting Carvana.com I picked out a vehicle to my liking and price point fill out the paperwork got approval I had my new vehicle delivered to my front door. Most typical dealerships you spend half a day walking away with an overpriced vehicle in an overpriced interest-rate. Carvana has made it an enjoyable experience and it can be done from the luxury of your Home. Thanks Carvana.
Every time I go there it takes more time than it needs to. Next time I need to take my pillow and blanket. Oil change one hour and forty five min. People walking around not doing anything and you ask a question and they have to finish their drink first. I have been there 4 times and I always hope it gets better. I will try to find somewhere else next time. I have had surgeries that took less time.
I was not able to purchase a vehicle but they treated me like a good customer. If I ever need a vehicle in the future I will go back there. The best thing I liked was the salesperson was very honest and didn't waste my time.
Roberta Parkison was friendly and straight forward, she was helpful and informative. When the vehicle I was looking for was no longer available she helped me find just the right one for my family. She never once tried to sell me something I didn’t need. Shopping for a vehicle can be hard, other dealers made me feel rushed and uncomfortable. Roberta even went out of her way to show me how everything worked in the vehicle, even after we finalized the purchase, she also helped me set up my phone and voice controls.
The follow up emails and calls after my inquiry were perfect balanced between informational without being "pushy". They even called to let me know the car had sold (which was great as I live a couple hours away) but that they had a similar one in stock and sent me details. I had two brother in laws helping me with my search and this dealership impressed all three of us!!
Just had to take time to rave about the service we have had at Shepherds. We have had routine service, warranty work and now estimates and body work done to our 2014 Chevy truck. Everyone was so friendly and helpful. Made us feel like a customer instead of a problem. And their facilities while you are waiting are awesome. So thankful for such a great dealership so close to home.
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