The very best car sales experience I have ever had, and at age 70, I've purchased many cars. Darrell Robinette, the sales manager, was the first person I contacted as the car was advertised on the internet and I live in Texas. Darrell gave me very accurate and detailed information about the car and then referred me to his sales associate, Bill Francis. Bill Francis did every single thing anyone could want when it comes to a professional sales person. He stayed in touch with me and my wife, pretty much on a daily basis, as we went through the process of purchasing the car. He was always available and helped through the sometimes frustrating maze of paper work when buying a vehicle from out of state. Bill made sure all the correct forms (there are a lot of them) were filled out and when we brought them to our local DMV, there were no problems. Thanks also to Sara McGill who assisted Bill with the paperwork. We love the car we purchased from Rice Buick GMC but it's even more special because of the wonderful people that work at that dealership.
by YukonFan from Monticello, KY
January 1, 2019
Smooth ride and performance
Good mpg for size of vehicle
Seating for 8
Great family vehicle for anything from travel to around the town
Would recommend this vehicle over and over
Went there to check the cause of burning smell. I had same issue before, approximately 2 months ago, and we just changed coolant stuff with $260. This time they said I need $1,100 to repair, only my question was if they could find it at first time.
They are kind but just I cannot believe 100% what they are checking.
I decided to change my vehicle instead of using over $1,000 for repair.
by Singleton Crew from Beaumont Tx
January 3, 2019
Perfect fit for when I have 6 of my grandchildren with me and storage is great having to transport a baby stroller and my husband Walker and have groceries.
The only problem is we sometimes smell strong odor of gas. But there isn't a recall for it. We taking it in just as soon as we can get my second car running .
I worked with Jan from Carvana- she was able to explain to me the process, make sure I was comfortable with where it was at, was able to be reached and kept communication open. The pick up process went smoothly and I was able to sell my car without any glitches.
Best of the best
by Karla from Crandall, TX
January 9, 2019
I am a mom of 3 and this car definitely meets this busy mamas lifestyle needs. The cargo space is just right and the 3 rows is ideal.
I recently bought a used Buick elsewhere. I called on a Saturday morning with a check engine light. They gave me an arrival time, greeted us with a smile, and replaced a part quickly. I will be back!
Love the Comfort of My GMC Yukon XL Denali
by Charles from Mcallen
October 28, 2018
I just purchased my third Yukon XL Denali, I love each one more. I just purchased my 2018 last week. My previous was a 2015, even though they are essentially unchanged GMC managed to refine the 2018. Smoother ride, quiter interior, better gas mileage, smoother transmission. Great for the long hauls with a family.
I had an awesome experience with Knoxville Beaty Chevrolet. We were helped by Roger Williams and he was amazing and extremely helpful and friendly! I would absolutely recommend to my friends or family looking to buy a car.
Best car I've ever owned
by baughkm from las vegas, nv
October 15, 2018
I love this car. DON'T buy at Earnhardt GMC though. They were terrible. But yes, buy this car if you want a large and very automated SUV.
Love Vroom! Found an awesome car at a great price. Delivered right to my house! Will definitely buy from here the best time I need a car!!
Great ride, very roomy
by LDSwitzer from Winston, GA
December 13, 2018
Great SUV, will buy another Yukon in the near future. You get what you pay for. They know how to build a roomy, dependable, truck that looks great! Only gripe, just wish they’d bring back the charcoal color!
If you do your homework on the car you want and they have what you want, do it! The best part was, the car was delivered to me! I felt like a baller when the car showed up in my driveway. Customer service was amazing. Best part, no pressure. Just me and my laptop, looking at all the cars until I found what I wanted. Just do your homework on the vehicle, you can't go wrong!!!!! Thank you all at VROOM........
What's not to love?
by txnadia from Atwater, Ca
December 11, 2018
Traded in my over-priced Chrysler Pacifica lemon for my Denali. Huge difference in performance and comfort. Love it! Wished I had dumped the Chrysler sooner.
I had very specific requirements and Vroom was the only place that had what I wanted. They offered me blue book on the trade in and the purchase with no haggling. The car was as described. The lighting on their pictures was off so much I thought the interior was gray and not black. Luckily I'm fine with black. Customer service has been great. Delivery was fast. The car came with a white residue all over it, I guess the soap they use; I had to work hard to get it off. They delivered it to me in a public place with no gas. The fuel light was on. I wanted to drive around the parking lot and acclimate my self to the car but I felt immense time pressure to get to a gas station and as a result hit the road without even adjusting the mirrors. Kind of dangerous. Right now they are having a problem getting me the title almost two months after purchase; not sure if it's Vroom's fault but at least they are politely keeping me up to date and sending me a replacement drive-out tag since the first one is about to expire. As scary as it was buying a car online, I'd say overall it has gone well and I would recommend Vroom. Be aware that the contract forces you to give up your right to sue in court. You can opt out by sending a letter to Vroom's lawyers in New York.
by Geschultz from Spring Hill
November 13, 2018
This vehicle is perfect for my family. Large interior, rides well, and sharp exterior appearance. I was looking for a SUV and my Yukon xl Denali checked every box.
Like most I was very skeptical about buying a car online. But I did my research and google'd the company like crazy. What I found in my research is the company had laid off people due to rapid growth and during this time frame the reviews were not good at all. Which to me makes sense and most likely vroom could have done a better job to make sure customers did not feel the effects. But after that period the reviews were really good. Also they have a very high rating with the BBB. That all said I decided to purchase my Jeep Wrangler through Vroom. The entire process from start to finish was awesome! I did not do a trade but just a purchase. I submitted my request for finance and purchase on 7/29 Sunday morning and received a call 7/30 Monday morning. I spoke to the sales person which there was no pressure just Q&A. I put down a deposit so I could secure the Jeep. There was communication via email by Vroom throughout the process including when the Jeep was in route. My jeep was delivered within the time frame they explained, which was the following Friday 8/10 cleaned and in excellent condition. I received my tag and paperwork about a month after the Jeep was delivered. I have 3 kids so spending 4 hours at a dealership is not fun. I would definitely buy from Vroom again. I hope this review helps others who might be on the fence. (Atlanta, GA)
Exceeded our expectations
by Paul and Donna from Renton. WA
November 28, 2018
Car is comfortable, excellent handling, and very responsive to acceleration. Ample features for comfort and convenience. The rain-sense feature is wonderful and windshield wiper design cleans window completely
Shopped for months for a second car. Find a clean, great running car here. The annoying tire pressure light was on. Dealership replaced the sensor as part of the buying process. Other dealers wouldn't even think of doing that. Also washed and vacuumed the car everytime they touched it. Bought from Stephen Patterson. Great dude!
Best family SUV
by Chrissymomtomany from Fort Worth, Texas
October 29, 2018
SUV is luxury and great for families. Great in bad weather, lots of cargo space in back, very smooth to drive! I have owned 3 of these!
Most professional group of people I have ever worked with ! Financing was awesome,fast and efficient . I have never bought from a dealership that had me in and out within 2 hours. No Pressure ! No Hassle ! I was VERY impressed with my experience today . I am even more impressed with the GREAT deal I got on the Dodge Ram truck I drove off the lot with . I would highly recommend them to anyone looking to buy their next vehicle and I will be back in the future . Pay no attention to some of the petty reviews written here and I noticed there are a few . Go down use some common business sense ,do your research before you buy , and you will find Car Max has it all !
Very comfortable, lots of options, good looking
by FLGator from Gainesville, Florida
December 28, 2018
Has all the room we need with 3 kids in car seats, plus the additional space behind the 3rd row for luggage or cargo. The captain's seats in the 2nd row are heated and allow for 4 adults to ride in comfort in 2 front rows. The cooled front seats are my favorite option as a FL resident!
This business is not one of those large dealerships that pressure you to buy. Richard looked us in the eye when he talked to us and was very low key. We believed he was honest and straightforward. The next day we signed the papers and Stan couldn't have made it easier. They know what they are doing and are straight.
Worst experience buying a used car.
by Eric Crofton from Hobart
August 7, 2018
I loved it when I bought it but the dealer I went to masked huge problems now it's my problem. Beware of used car dealers when it seems to good to be true.
We purchased our 2014 Lacrosse this past November. Steve Tucker found us this car and worked with us to purchase it. He has sold us our last three cars and done an excellent job each time. He and Rice have gone above and beyond to find us the car we wanted. We are very happy with the car and their dealership, especially their salesman. He makes sure we have everything we need . It is not just a sale for him, but a commitment to their customer to give the best service possible. He does that in spades!
by PV from CLoverdale, Ca
October 11, 2018
Great vehicle with great trade in value. Love gmc products and way better gas mileage than the older V8?s and would recommend if you have a large family.
I purchased a Buick Enclave on Black Friday and Steve Tucker made the experience extremely pleasant. I always dread the purchase of a car but he made the process run as smoothly as possible. I felt very comfortable in the lobby and with the other employees as well. Steve really did go over and beyond with placing me in the vehicle that best suited my needs. I'm enjoying my vehicle and I will certainly return in a few years to this wonderful dealership and team!
It’s true love
by MissJess from NE
September 14, 2018
Perfect size for our family. Big like a truck by handles like a car. Plenty of storage space for groceries or luggage. It’s a real head turner. Hits your wallet hard but in my opinion worth it! So many options. And plus my kiddos can’t touch each other anymore. Whoop!!
I noticed a SUV on their website. I went down on a Mon morning to check it out & was apprehensive since this was my first Chevrolet purchase. Bobbi Blackburn took me out for a drive & put me at ease. I had other appointments that day so I left her my info & all the work everyone dreads at a car lot was done by that evening and papers ready to sign. They also worked to get me a great interest rate to help my credit score. I would recommend Bobbi & Volunteer Chevrolet to anyone!
Love this Beast!
by Nyki from Lake Havasu City, AZ
November 19, 2018
So many cool gadgets and hiding spots everywhere its been an adventure to learn! It never fails to impress me and every nuance makes me fall in love even more!
Harper made buying a car fun instead of the stressful experiences I have had in the past. They never made me feel pressured and let me come in anytime for a quick test drive without taking an hour of my time to sell me on whatever vehicle I wanted to test drive that day during my short lunch break. I would recommend Harper to anyone looking to buy a car!
Most luxury for low cost
by Bigfam6 from Frisco, Texas
October 25, 2018
This is a very stylish vehicle with many more features for the same cost than similar vehicles with similar space. The dual tvs are a big plus for my kids
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