I worked with Jan from Carvana- she was able to explain to me the process, make sure I was comfortable with where it was at, was able to be reached and kept communication open. The pick up process went smoothly and I was able to sell my car without any glitches.
Exceeded our expectations
by Paul and Donna from Renton. WA
November 28, 2018
Car is comfortable, excellent handling, and very responsive to acceleration. Ample features for comfort and convenience. The rain-sense feature is wonderful and windshield wiper design cleans window completely
After visiting several of the typical dealerships I walked away confused and Unsatisfied. After visiting Carvana.com I picked out a vehicle to my liking and price point fill out the paperwork got approval I had my new vehicle delivered to my front door. Most typical dealerships you spend half a day walking away with an overpriced vehicle in an overpriced interest-rate. Carvana has made it an enjoyable experience and it can be done from the luxury of your Home. Thanks Carvana.
Nice car to pricey
by Dano from Kinderhook NY
August 22, 2018
To expensive I can afford it on a normal salary
Payment are as much as a house I would have to sell my first kid to make payments of eight hundred a month.
Vroom rushed me thru the process of purchasing a vehicle from them. Had strict requirements of receiving payment within 48 hours. I was rushing my loan department to get my paperwork completed ahead of other customers in fear of losing the vehicle I wanted to another buyer. The loan paperwork and a check had to be overnighted to Vroom to meet their qualifications. THEN CAME TIME FOR THEM TO GET THE THINGS I NEEDED TO ME!!! I HAD TO REPEATEDLY ASK ABOUT THE ARRIVAL OF MY TRADE IN TO THEIR FACILITY (which they kept telling me for 15 days that it hadn???t reached their facility??!! Yeah right)!! THEY DRUG THEIR FEET ON SENDING THE PAYOFF OF MY TRADE IN SO LONG THAT THE 15 Day PAYOFF THEY WERE QUOTED EXPIRED AND I HAD TO PAY THE DIFFERENCE FROM MY OWN ACCOUNT!! I WAITED 26 DAYS TO RECEIVE TITLE PAPERWORK!! BUT THE PAPERWORK THEY NEEDED FROM ME HAD TO BE SENT WITHIN 2 BUSINESS DAYS!! YOU SHOULD GIVE AS GOOD AS YOU EXPECT, VROOM!! I HAD TO KEEP REQUESTING A REFUND OF THE $500 THEY CHARGED TO MY CREDIT CARD TO HOLD THE VEHICLE FOR A WEEK!!! LASTLY, the 2nd person I dealt with following the sales person was RUDE.
No better SUV on the market
by King Hap from Mesa, AZ
December 13, 2018
This was my third Suburban/Yukon XL that I have owned. The design and styling inside gets better and better. Reliability, functionality, drives like a much smaller vehicle, smooth and quiet ride, kick-xxx Bose sound system. No competition for the SUV market, this is by far teh gold standard that all SUV's are measured.
Vroom has excellent customer service and follow-through. My process had complications and Vroom worked with me to make it right. I will definitely purchase from Vroom again.
Love the Comfort of My GMC Yukon XL Denali
by Charles from Mcallen
October 28, 2018
I just purchased my third Yukon XL Denali, I love each one more. I just purchased my 2018 last week. My previous was a 2015, even though they are essentially unchanged GMC managed to refine the 2018. Smoother ride, quiter interior, better gas mileage, smoother transmission. Great for the long hauls with a family.
A very pleasant and positive experience with the vroom team. We found a car we liked and it was about to ship when they did the final inspection which they found an issue with the engine. At that point they called and let me know. We picked out another vehicle went through the process of signing everything with that one and went through final inspection. Within signing for the second vehicle and having it at our house was 7 days. Everyone on the team was very responsive and quick to answer any phone calls or emais. Overall very happy and will consider vroom again in the future. One thing that would have been better was if they did the inspection before the vehicles are on the site or before the paperwork is sent out just so it doesn???t waste as much time if the vehicle doesn???t pass inspection.
Best car I've ever owned
by baughkm from las vegas, nv
October 15, 2018
I love this car. DON'T buy at Earnhardt GMC though. They were terrible. But yes, buy this car if you want a large and very automated SUV.
Perfect for long trips, getting 4?x8? sheets, towing. Love being able to kennel the dog without losing the 8 passenger seating. Has everything I need and a lot more safety features than I know what to do with.
Luis was our salesman, and he did a great job. Keep up the good work. I will recommend you guys. Linda Rosario and Alberto Rosario.
Drive like a king with the family
by Nick JDtech and father of 5 from Tampa, FL
May 26, 2018
It’s a 2012 Yukon XL Denali. I mean there’s not a lot more to want. I just took a a 22 hour trip one way with three girls and the wife. Two Tv screens, comfortable seats, with 80/20 bench second row, 13 year old had the whole third row to herself and they were all comfortable. I’m glad I bought the XL because we still had plenty of room for our baggage. Enough about that let’s get to me. I didn’t hear any whining or crying because the kids were all comfortable and entertained and could control their climate control. So definitely a plus for me. For me and the wifey separate audio surround sound Bose from the rear with hard drive, Xm, iPod, hands free Bluetooth, all controlled from the steering wheel and dual climate control up front. Air conditioned seats that rejuvenate you after sitting too long but don’t leave them on too long or you’ll be a popsicle. Sunroof for to pop open in the rain for instant fresh air. Blind spot detection for ease of changing lanes and back up camera. Oh and my favorite part the 6.2 litre engine that would send a mustang quivering in the corner from being spanked by an 8 passenger vehicle. I never once was sore the whole trip and enjoyed the whole trip.
The last thing I will say is with all the creature comforts, the active auto ride load leveling suspension, and the 400 hp engine, it looks amazing and makes you feel the same driving it or standing by it. Total package when it comes to family
Ben Pugliesi did a terrific job handling my 2017 Sierra truck purchase. I was an out of state buyer and Ben handled every aspect of the transaction. He worked very well with my lender who had pre-approved me. When I arrived at the dealership my truck was parked out front, fully serviced, gas tank full, and clean as a whistle. Ben showed me many of the features that would make my 400 mile drive home comfortable. After a 30 minute inspection and test drive we completed the paperwork without any surprises and I left very happy.
Best of the best
by Karla from Crandall, TX
January 9, 2019
I am a mom of 3 and this car definitely meets this busy mamas lifestyle needs. The cargo space is just right and the 3 rows is ideal.
It was nice experience of buying Honda CR-V from Brandon Honda, Jeremy has good knowledge about available features. Although I miss Ex model and had to go with Lx, but would love to upgrade in near future. Looking forward to have similar post purchase service experience.
Very comfortable, lots of options, good looking
by FLGator from Gainesville, Florida
December 28, 2018
Has all the room we need with 3 kids in car seats, plus the additional space behind the 3rd row for luggage or cargo. The captain's seats in the 2nd row are heated and allow for 4 adults to ride in comfort in 2 front rows. The cooled front seats are my favorite option as a FL resident!
Thank you Marckell for helping me out with the process. We actually pulled off the Birthday surprise! Your customer service exceeded my expectations for sure!
Great ride, very roomy
by LDSwitzer from Winston, GA
December 13, 2018
Great SUV, will buy another Yukon in the near future. You get what you pay for. They know how to build a roomy, dependable, truck that looks great! Only gripe, just wish they’d bring back the charcoal color!
This was by far the easiest car buying experience I have ever had. Kayla listened and knew exactly the car I was looking for, gave me a great price on both the new car and my trade in, and even though I wasn't ready to commit that 1st day went ahead and had the car I was looking at delivered to the dealership. When I contacted her 2 days later to finalize the deal she had everything ready within hours and the car was detailed and ready by the time I got there. She had followed up on everything, reviewed the entire purchase deal and went over the car with me from top to bottom. It could not have been easier. Hans, the finance person went over all of the sales agreements and offered several extended warranty's and service plans that were available. There was no heavy handed pressure tactics, just a clear description of what was available. The combined experience of dealing with Kayla and Hans made the whole experience extremely pleasant. I drove off the lot with my new car in just over an hour. Kayla has already been in touch to see if I had any additional questions about the car or needed any more help from her. Fantastic customer service. I just wished I lived closer to the dealership so they could handle my maintenance needs as well.
Vehicle with most eye appeal that we have ever own
by Tb from Round Lake, Minnesota
December 9, 2018
Excellent performance, multiple use vehicle. Exceptional ride and comfort. For the size of vehicle, gas mileage is very impressive. Strongly recommend this vehicle to anyone.
I bought an 07 F150 from these guys last weekend, and I couldn't be happier. I drove the truck all the way to Michigan, where I live, from Lutz. I had no problems and everything works great on the truck. The truck was clean inside and out, and so were all the other cars at M and M and Sons. He was straight up with me on the phone and gave me a great truck for a great deal. I would highly recommend this used car dealer. Also a good guy to do business with, he was straight up with me from the start, and easy to get along with. Can't thank you guys enough
Great for big families
by Ang686 from MN
November 26, 2018
This vehicle is amazing for a family of 5+. Only have had to invest in basic car repairs. Really reliable. Also a good choice if you're traveling with a wheelchair everywhere you go. The space is great. 3rd row seats.
I had an a appoinent for my 1st oil change with a 10am appointment and did not leave until almost 1pm. Also had a car wash which barely looked washed still had dirt all over the Rims. Also they never reset my oil life and a day later my tire pressure light came on. Makes me feel as though they didn???t really check the tire pressure as they marked down on the paper.
Great car. Not as comfortable as my 2005 XL.
by JC from Buford, Ga
December 20, 2018
Fun to drive. Technology is great, but not as intuitive as it could be. Plenty of room and storage. Better gas mileage than my wife’s Toyota.
Had a good experience bought a 2008 p.t cruiser ,overall good I would recommend this car dealer to others ,thanks for all your Help In buying my Cruiser
Great family friendly vehicle.
by JAYS Wheels from Abingdon, Va.
October 18, 2018
Super travel vehicle, lot of room, large storage area, drives great. With the 6.0 engine has all the power you need for towing or hauling. Front and rear air makes trips so much more comfortable. Luxury seating compared newer models, make passenger travel sooooo comfortable. With AWD never worry about getting stuck . Great vehicle...
This was my second experience in 5 years using Julian's Auto Showcase to sell a car for me. I would not have returned if I was not pleased the first time. I was so pleased the first time that I referred many friends over the years.
Steve Ferguson's courtesy and attention to detail was demonstrated quickly when preparing my car for showings. His attitude and knowledge were tantamount.
They are TOP-RATED PROFESSIONALS!
Biggest money pit ever!!!
by MommyOF6 from Maple grove, mn
August 24, 2018
I've been putting money in it non stop. We have the Yukon Denali and we've put so much money into it just to have it break down again.
Just purchased a 2018 certified pre-owned Buick LaCrosse Essence yesterday. The whole experience was non-stressful and enjoyable. Chris, Dave, and Bert were exceptionally professional and pleasant to work with! Many thanks for such a positive transaction, Jacqueline H.
by Singleton Crew from Beaumont Tx
January 3, 2019
Perfect fit for when I have 6 of my grandchildren with me and storage is great having to transport a baby stroller and my husband Walker and have groceries.
The only problem is we sometimes smell strong odor of gas. But there isn't a recall for it. We taking it in just as soon as we can get my second car running .
Great experience good people nice dealership good selection was shopping for good used truck the one I was looking at sold before I made s decision my lose
2015 GMC Yukon XL
by Tinney14 from Mason, tx
November 28, 2018
Very please with the service and sale of this vehicle. Will buy from this dealship again. Let me take my previous car home until all the other work was done on my wife’s new car.
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