I went down to Somerset from Louisville blind as to what type of dealership it was, and honestly, it was great. The staff let me take the truck out for a spin (even in the rain), then went over the strengths and weaknesses of the vehicle for my needs. We got rolling on numbers pretty quickly, and after a quick back-and-forth, we settled on a number that everybody could live with. The whole thing was pretty painless, and I'd recommend the dealership to anyone.
I love this truck
by Zephyr’s family from Omaha, NE
May 24, 2018
Great truck bought so our dog could have her own window she loves it great truck fun to drive love that it is a manual trans
My daughter recently bought a car from Don Marshall in...
by annettenorfleet from DealerRater.com
July 19, 2018
My daughter recently bought a car from Don Marshall in Decembert 2012. She highly recommended that I check out this dealership before looking anywhere else. I was nervous to buy a new car but I have to say that Fred Owings worked well with me. I did not feel pressured to buy a new car. I appreciate him being patient with me through the process. I'm very pleased with the deal I received.
by Dale from Norman Oklahoma
January 1, 2019
Strong work pickup , comfortable travelling pickup. It covered all of our needs. Towing livestock to long drives on vacation, It is a great truck!
chris was very good did what he said and said what he did...Thanks for a quick and easy transaction will shop here in the future first...
Another dud from General Motors
by Nursemel131 from Glenburn, ME
January 5, 2019
This vehicle from the start had issues. At 2,000 miles the auto stop feature failed and I was stuck in the middle of an intersection. I had to turn the vehicle off and restart it to get the engine to re-engage. Which then I got pulled over from a police officer because I hesitated too long at the intersection. The dealership had it for 1.5 weeks as it needed a new battery and cam shaft cylinoids. The local dealership had been great but GM directly is horrible. It now has radio software issues that I have had it in now twice for it and still isn't working properly. I had a 2017 Acadia before this one that was so unsafe GM ended up buying back from me. I will buy from the dealership again but I will never ever purchase anything from General Motors again.
Bought 2002 chevy express van from them in fall 2017 had only 8 months and the transmission blown out at only 80,000 miles.Don franklin will not stand behind what they sell cost of repair 3,000.00 l have not even made that much in payments yet to buy the van.Very unhappy got stuck with a lemon Service dept is good friendly as well as sales my issue is standing behind what you sell and making things right this is the first vehicle l bought from Don franklin most likely will not buy from again.
Very comfortable but MPG is terrible.
by DMJ60 from Endicott, NY
January 1, 2019
Very comfortable. Many usb, 12v receptacles. Very large storage space. Nice being a bit higher than other vehicles. Rear window tint is great for night driving. But only 14.0 MPG.. Mileage is way worse than expected.
They went above an beyond to help me with question
by Cheryl Gray from Barbourville, ky
September 29, 2017
get at answering question, calling , emails to help me out thank for great job
Love the GMC brand
by James VanRaden from Moorhead, MN
December 26, 2018
I’ve had the vehicle for a short while. Thus far it’s smooth sailing except for the Driver’s side seat warmer.
We’ll see how much of pain in the patootskie it is to get it rectified but overall I’m happy with the vehicle.
I’ve received a lot of compliments on it and am proud of the image it portrays for my General Contracting company.
I got timely follow up when I called in to inquire about a car. The salesman was friendly and knowledgeable and I felt completely comfortable around him. I've bought several cars from Don Marshall and this certainly won't be the last!
by Dtuck1 from Denton, TX
July 20, 2018
This car has been everything I needed it to be. Been a great vehicle for me and very reliable with all the miles I’ve put on it.
The owner of this business is very friendly and knowledgeable. He did not pressure us or aggravate like some car salesmen do. He was laid-back and encouraged us to look/test drive at our leisure. We were able to negotiate a lower price and making the transaction was stress-free. The facilities were what you would expect from a used car lot. I appreciated that there was a restroom available for public use. Overall, I would recommend this business and shop here again.
Best balance with engine and transmission
by Don Watson from Chicago il
October 7, 2017
Only only fault is long turning radius. The 5 cylinder engine has lots of torque and mileage around 20 mpg in around town. Wish new trucks were this size. 200000 miles without any major issues.
I have always been a ford for fan but lately I've been very disappointed when shopping for a used ford due to all of the frames being rotted ! I looked at this GMC Sierra and it was actually perfect and much more horse power and used less fuel ! I am switching my Love for Ford to GM
I am not sure I believe it can be a good truck need under body done bad due to rust from salt on both side and the interior need to be done upper ceiling on passenger side and need new tires bald no tread on either side of the tires need money in the truck to fix up.
Great friendly service department. Service performed quickly. Highly recommend this dealership. They treat you like family. Service is top notch.
by Singleton Crew from Beaumont Tx
January 3, 2019
Perfect fit for when I have 6 of my grandchildren with me and storage is great having to transport a baby stroller and my husband Walker and have groceries.
The only problem is we sometimes smell strong odor of gas. But there isn't a recall for it. We taking it in just as soon as we can get my second car running .
Don Franklin was one of the best experiences I have ever had at a dealership and I will be a customer for life.
A very comfortable, quiet ride.
by GregO27 from Sussex,WI
December 26, 2018
Very nice truck. Comfortable, quiet, and very good gas mileage for a V8 engine. Have not had any service problems since owning, which is 34000 miles.
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