While waiting for my annual inspection, I was approached by a salesman who asked if I wanted to trade up and then worked patiently and with infectious enthusiasm to get me to a deal I could accept without pressure.
They people at St J Subaru were very nice and knowledgeable about what they sell for cars. Sam is the young man that took care of us and helped us find the right Subaru that fit our budget and what we were looking for. Had a very nice experience and I would recommend them too anyone looking for a car.
I came to the dealership looking to trade two cars to buy one. They were able to find the perfect car for me, a 2017 GMC Acadia. The sales process was easy. Signing the paperwork was straightforward. However, I was told by the my sales person that she knew who traded in the car so that she would probably be able to get me a second key. After a week of waiting for the key to show up, I find out that there isn???t a second key and that I have to buy my own remote key for my vehicle. I think that they should have paid the money and provided me A second key. Now I have to pay for it out of my own pocket. It leaves a little bit of a bad taste in my mouth. So going forward, if you are planning to buy a car from them, be sure to write down everything that you expect them to provide you, especially if it is a used car. Tell them you want two sets of keys, otherwise you may end up having to pay for it yourself.
We were very pleased with our shopping and buying experience. What we liked most was that we were never pressured by any salesmen or other staff. We did our own research and made our decision to buy, on our timeline without ever being pushed for a sale. Our salesman was available when we needed him, he was very courteous and respectful to us, and he was very responsive in finding the answers to each question that we asked. The entire experience was relaxing and free of the hassles and pressure that are frequently associated with car-shopping.
This is my 4th vehicle with Saint J Subaru and they are incredible! Less than 24 hours and I had my vehicle delivered to my door. They go above and beyond with their customer service and I highly recommend them to anyone!!! I look forward to my 5th vehicle from them!
My experience at Saint J Subaru was FANTASTIC! I was in a less than exciting position in my BMW 328i and they were more than happy to help out as much as they can. I don't do the haggling, negotiating, etc when it comes to purchasing a car... I'm truthfully just not good at it. I'm a firm believer in "this is what needs to happen or I just can't it" and they worked with me to make it happen. Quick, painless, and very easy to work with. While we were waiting for the final numbers, a great number of friendly staff chatted with me about tattoos and were very genuine. Thank you everyone!
Saint J Subaru had a 2018 Forester 2.0XT Touring listed for an unbeatable price. Another dealer in Troy, NY wouldn???t match the price; they wanted $1400 more for the same exact model/trim. I decided it was worth the drive up to St. Johnsbury from Syracuse, NY, because the deal was just that good. My sales specialist, Cole, had the vehicle and paperwork ready for me when I arrived, so I was in and out. Management was even willing to agree to a trade allowance for my car before making me drive all the way up to Vermont. My purchase experience was completely seamless and I would highly recommend Saint J Subaru to anyone who???s in the market for a new vehicle.
I had my eye on a used Subaru that I saw on the web site. I called ahead and they had the car waiting for me! The paperwork was easy (at least for me!) and was done in an hour or so. St J is a jaunt from Burlington but it???s worth the trip.
Service lead was thorough and efficient. I showed up at 1145. He looked over his scheduled appointments and quickly said come back at 1330 and we???ll fit you in. I arrived at 1330 and the car was in the shop at 1335. All complete by 1415. Out the door.
I am very much a last minute person and they always get me in Every time with amazing customer service! This week Mike from parts got me tires that are not easy to find within two hours of me calling and Charles fit me in the busy schedule within 2 hours also. Incredible service.
What a great experiance. There was no pressure but they were right there and very helpful. The cars on thier lot were all in great condition and it looks like they take care not to offer lemons. They were very knowledgable and gave me top dollar for my trade. Thier cars are priced right the one I bought $1500 below book value. I am definatly going back to them when it is time to purchase another vehical they have my full trust. And I have bought a lot of cars in my time.
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