They are the Ritz Carlton of the car world. Everything from the minute I walked in to when I drove off was above what I expected. From the Salesman, Bryan Medina to the Sales Mgr Ron Martin, all very helpful and professional. I now understand why they have been the #1 Selling Subaru store in Florida. Highly reccomend
Facilities very nice as always, however:
1) Was told tire rotation & oil change would take 1 to 1.5 hours, but it took 3.5 hours!
2) This is the second time I've asked if something could be done to loosen the stiffness of adjusting the driver's armrest, and as was the case the first time, the advisor dismissed it out of hand as unadjustable. I just didn't get the feeling he was seeing it from my side by at least asking the mechanics to look at it. And believe me, at my age this is an issue that's causing me pains in my right arm. It's still hard for me to believe that it was intended to be that stiff, but even if that's the case, at the very least, it should be flagged as something in the Encore's design needing improvement .
I recently leased my new car from Honda in Coral Springs and had a great experience. Buying a car with all the paper work is never fun, but our salesman Joseph Randazzo made the process as painless as he could. Thank you Joe for the extraordinary service, we couldn't be happier with our new car! Also, a big thank you to Fabio for getting us in and out of Finance. Literally the best team!
Salesman Dion alcantara was more than helpful,he was very patient ,it wasn't until I went into the finance person Carlos that everything changed.i purchased the road hazard and some stupid program called dot.three days later tried to cancel both I could only cancel road hazard but I won't get credit till lease runs out.is that Fu or what.the other I was told x Carlos I couldn't cancel when the contract gives you thirty days to cancel.at this point I am thinking of cancelling the theft system also.i am so upset over this experience.and to top it all I have to worry about not having a spare.how stupid is that?
ALL employees meet me with a sincere smile, LISTEN, keep me updated with meaning and accuracy...especially Alex-he is a cut above even taking my work bag and carrying to the car for me...the whole team effort of sincerity and excellence plus genuine caring and going the extra mile is why I keep coming back-this is my third car and won’tt be my last: I appreciate them!!!
Zarina is the girl to see if u want to buy a car . She will make it happen . Wow what work ethics ,personality . Me and my wife marisol love the whole staff as well from billing to insurance to manager. Wow SO IMPRESSED!!! We walked out with beautiful white Kia sportage . Couldn't be anymore happier the way they took care of us . Thanks so much again ,, Phil
The BEST ever experienced!! Knowledgeable, polite & respectful service personnel‼️
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