I was just about to give up on finding a car - you know, the drama, the 'additional cost', not writing down problems, keeping you waiting, etc.
WOW! This dealership was so refreshing, Bob Freyschlag, was not only nice, but answered my questions (and I have lots of questions), honestly and completely. The whole car buying experience went smoothly and without any drama! I also traded in my car, and he went over the value and what costs he would need to do. SO NICE and TRANSPARENT!. We need more business' such as this!
The service department was sketchy at best here for a long time. I do have to state my last visit was much better. I arrived for my scheduled appointment and was horrified at the line of cars as historically they were very slow in getting to and returning my vehicle in a timely manner. This visit it was done early. They also did almost all of what I asked which is much better than usual. Historically they would tell me they rotated and adjusted tire pressure when in fact they did not check tire pressure. When I questioned why the gauges said it was off they said it was the gauge. I double checked when I got home and sure enough they hadn't done the work. This time they didn't replace a break light I had asked to have done but did get all the other items done and done well. Big step in the right direction! Thanks to whoever is now running service as the changes for the better are definitely noticeable!
My husband and I just moved to Denver and we need to start a life here in the States. Since day 1 Shahin was very transparent with us, guiding and helping us understand different steps we need to follow as new residents. We did not have yet a social security number, not even a Denver drivers license but Shahin did look for options and alternatives, helping us choose the best options. Today we went back to Shomp with a social security number and we where able to get the exact car we wanted since three weeks ago. The process had a lot of steps to be followed due to our condition and Shahin was there, next to us and always with a smile and a positive attitude. Once we got the car, Shahin suggested specific extras for the car alligned to local weather conditions. We are BMW customers in our hometown ( Costa Rica) and are happy to say that in Denver we can continue keeping our loyalty thanks to Shahin???s and his team???s guidance and support. We chose Shomp because friends of us who also moved to Denver with the same company and similar conditions highly recommend this dealer! Now my husband and I can be part of those extremely happy customers
I always have excellent customer service, as well as maintenance of my car. All employees are helpful and professional. They even compensated me with a credit for waiting an unexpected amount of time. I didn’t even have to complain! All around I recommend this Honda service center for their excellent customer service and awesome work they do for maintenance.
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