WE ARE SO SATISFIED WITH THE PURCHASE OF OUR 2014 C CLASS MB SEDAN, FROM AUTO GALLERY IN LAWRENCE GA---OUR SALESPERSON MARIBEL ACOSTA WAS JUST GREAT ,ALONG WITH SERGIO THE MGR--THE ENTIRE OPERATION IS TOP NOTCH---GO AND SEE FOR YOURSELF
Jim Ellis and his team did a awesome job, helping us get the vehicle and financing , they even made a special trip to out home to finish things up ! I greatly appreciated that ! Would recommend them to anyone !
As soon as I stepped into the building I was greeted by a very polite and friendly young lady named Daisy . She helped me with everything I needed . Answered all my questions and throughout the entire time I was there she was very professional and friendly. Best experience I’ve had in any dealer .
In-and-out, fast service & NO stress... THANK YOU!
by SLovett from Norcross, GA
July 5, 2018
I went to Carmax on 4th of July. The place was not super packed, so that was great. We had a little 9th month old on tow, and were nervous that it would take us all day to shop. The only thing that took a lot of time was waiting for a sales man. Apparently, the new young guys at the front were more interested in flirting (yes flirting) with each other and playing around than realizing that we needed help or just plainly asking us if we were being helped. That really bothered me, as we wasted 30 mins just sitting dumb. The front desk girl was no help.. she was the one to tell us to sit and wait and then no where to be seen. Finally someone professional and extremely courteous walked by ... the service manager. He quickly apologized for our wait, and brought along Daniel Claudio. I am SOOOOOOOOOOOooooO thankful he did. Danny was professional, kind, humble, hard-working, and just all the way a pleasure to work with. He represented Carmax the way it should be. He took the details of what we were looking for and walked us around to cars that would fit our needs. The second car (nissan pathfinder) was a recommendation from him... and that was the car we bought. Danny if you're reading this... THANK YOU! You're such a great employee and that deserves recognition.
Friendly service in a low-pressure environment. The best part was that after we made our purchase, Jose still responded to a concern we had within minutes of our emailing him. Though the dealership had no requirement to do so, they made things right for us when we found a minor problem after purchase.
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