On 2011 my wife and I visit Feldmann import to look at pre owned BMW, long story short we not really happy with the treatment from the business manager, so we left the dealership. And yesterday 7 years later we give Feldmann Import another try.... And WOW ... what a change Esther Odland and Haley Amundson they are AMAZING. Esther so patient and answer all the question we have. And the one thing that blew my mind is .... they stay 2 hours passes the dealership business hours so we can drive our new Mercedes home that night. Again Thank you and hopefully Feldmann Import always treat every customer with the same respect.
Had my oil changed - the oil filter was leaking just a little. I called, they said bring it in. Fixed it with a new oil filter and didn't charge me for it. I'm very happy. I've been bringing my Suzuki SX4 in for service since it was new in 2010. Best car I've ever had - best dealership service department I've ever dealt with! John Pfiefer is just great. Thanks again!
PSI was second to none. From my first phone call regarding a vehicle with Casey, to test driving with Jason, then purchasing with Ben, PSI made it an easy, comfortable, and all around great car buying experience. They were friendly, attentive, accommodating, understanding, and I would highly recommend them.
I had a very good experience at Inver Grove Honda!! Royce Phung-Vuong was my salesman and he was great! Wasn't pushy, very knowledgeable, and was a pleasure to deal with. Would definitely recommend IGH!!!
I put in an order for a 2018 Toyota Highlander without AWD. It had all the other features I wanted, especially the color and trailer hitch. I thought I could live without AWD. After a few days I called back to cancel and get a refund of my deposit. The salesperson asked why and I told him the car did not have AWD and I decided not to buy because of that. He said ok and forwarded my call to the person who would refund my deposit. I got the refund in 3 days.
Very easy to purchase, the entire thing happened over email and the papers were signed via overnight FedEx. Less than 1 week later, the car was in my driveway. It does take longer than a traditional dealer, but you don't have to sit there for hours while the paperwork and financing takes place. The car came in immaculate condition, no paint chips, no scratches. Interior was perfectly detailed and cleaned. Good price, low mileage, clean history report.
I am in love with my new to me BMW 535xi! I want to thank Alkon for such an easy process and walking me through my first finance car deal. (Without my parents) I saw the car online and it was a fantastic price. When I came in they pulled the car up for me as I waited quite excited.. The car was amazing, but being a beemer I decided to take it to my mechanic (which they had no problem with me doing so) Besides the car needing a light bulb my mechanic said it’s a great car and not to pass up the good deal. He did recommend for me to do regular maintenance to prolong the life of the car. I came back to the dealership and they replaced my lightbulb by the time I was done with the paperwork and guess what! My first oil change at Import Auto is free! This has been such an amazing experience. I am definitely recommending these guys to everyone and when I’m ready will come back for another car once I’m done with Gunter (yes I named my car!) Thank you so much =D
Bob Portwood was a great Salesman to deal with. Very informed on the 2018 truck we purchased. He was with us during the whole process. We would go to him for any future purchases. Would recommend him, as a salesman, to anyone. Mike & Jane Bi
I have appointment for service. Stood and waited for over 5 minutes for someone to approach or help me but nobody came. Two staff was there by the computer. I tried to talked to one n i have to say excuse me twice before he even answer and look at me. He said that someone will come and talk to me when someone is available. A few minutes later same person I talked to approach me and asked what he can do for me. Didn't even say hi. After my service is done he said your air filter is dirty n hand me my keys n left. Didn't even tell me where my car is n i have to look for it. Very bad customer service. Unbelievable.
Shea was really helpful to not just myself, but a friend of mine as well. I came to the dealership wanting to know what I needed to trade my car for a new one and he made me felt like my opinion matters and was very engaging and knowledgeable.
Carmax was a great place to purchase a vehicle. Friendly no pressure atmosphere!
The people in the business office, especially Alex, were very helpful and pleasant. Ryan, my sales guy was awesome as well.
Very easy to work with, good vehicle, fair price, would highly recommend
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